Contact Center - Consulting Solutions Engineer

Contact Center - Consulting Solutions Engineer - Remote, Mississippi, United States Kiosk mode Contact Center - Consulting Solutions Engineer Sales

Contact Center - Consulting Solutions Engineer

• Remote, Mississippi, United States

• Full time

About the Team The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technologies.

Responsibilities

• Serving as the customers trusted advisor throughout the pre-sales lifecycle; translating technical and business requirements into solutions
• Designing and implementing contact center solutions to meet business requirements and customer needs
• Partnering with account teams to execute pre-sales activities including discovery, product demonstrations, RFP responses, workshops and proof of concepts
• Collaborating with stakeholders to gather requirements and provide technical expertise for contact center projects
• Optimizing contact center technologies to improve efficiency and customer experience
• Troubleshooting and resolving technical issues related to contact center solutions
• Staying updated on industry trends and best practices in contact center solutions

What we’re looking for

• Possess a Bachelor's in Computer Science, Information Technology, or a related field
• 5+ years of experience in customer focused roles
• Demonstrated ability to sell to a business buyer, and an understanding of the techniques required to do so
• Strong business and technical acumen with demonstrated experience in sales engineering
• Proven industry experience in CCaaS, and/or adjacent industries like AI, Virtual Agents, Workforce Management, Quality Management, etc.
• Experience integrating with CRMs (Salesforce, Zendesk, ServiceNow etc) and other 3rd party applications
• Understanding regulatory requirements and customer security considerations
• Strong understanding of the Contact Center market and trends, advocating customer needs to influence strategy and vision
• A self-starter with the capability to work in fast-paced, team-oriented environments
• A true customer advocate and creative problem solver
• Preference for candidates based in Pacific or Mountain time zones to support our West Coast operations and ensure optimal collaboration with regional teams

Salary Range or On Target Earnings:

Minimum: $146,000.00 Maximum: $319,400.00 In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Anticipated Position Close Date:

09/18/26 Ways of Working Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click Learn for more information.

About Us Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars. We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Find room to grow with opportunities to stretch your skills and advance your career in a collaborative, growth-focused environment.

Our Commitment At Zoom, we believe great work happens when people feel supported and empowered. We’re committed to fair hiring practices that ensure every candidate is evaluated based on skills, experience, and potential. If you require an accommodation during the hiring process, let us know—we’re here to support you at every step.

If you need assistance navigating the interview process due to a medical disability, please submit an Accommodations Request Form and someone from our team will reach out soon. This form is solely for applicants who require an accommodation due to a qualifying medical disability. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed.

Our interviews are supported by BrightHire, a tool that helps us create a consistent and thoughtful interview experience and may include recordings. Please refer to our candidate privacy statement for more information of how we use your data.

#LI-Remote

Video Player is loading.

Current Time 0:00 /

Duration 1:13 Loaded: 1.13%

0:00

Stream Type LIVE

Remaining Time -1:13

1x

• Chapters

• descriptions off, selected

• captions settings, opens captions settings dialog

• captions off, selected

This is a modal window.

Beginning of dialog window. Escape will cancel and close the window. Text ColorWhite Black Red Green Blue Yellow Magenta CyanOpacityOpaque Semi-Transparent Text Background ColorBlack White Red Green Blue Yellow Magenta CyanOpacityOpaque Semi-Transparent Transparent Caption Area Background ColorBlack White Red Green Blue Yellow Magenta CyanOpacityTransparent Semi-Transparent Opaque Font Size 50% 75% 100% 125% 150% 175% 200% 300% 400% Text Edge Style None Raised Depressed Uniform Drop shadow Font Family Proportional Sans-Serif Monospace Sans-Serif Proportional Serif Monospace Serif Casual Script Small Caps

End of dialog window.

Recommended Jobs

Contact Center - Consulting Solutions Engineer Sales About the Team The Contact Center Solutions Engineer designs, implements, and optimizes solutions to meet organizational and customer needs. They collaborate with cross-functional teams to ensure seamless integration and functionality of technolog...

Sr. Field Marketing Manager Marketing What You Can ExpectYou will own Zoom's field events strategy, designing high-impact experiences that connect buyers with our solutions. You will collaborate across Sales, Product Marketing, and Demand Generation to execute executive dinners, round...

Senior Product Manager Product What you can expect We're hiring a Product Manager to own Common Room's integrations and data-sync surface. This is the capabilities customers trust with their most critical GTM data. You'll own the product areas that keep customer data complete,...

Fraudulent Employment Offers Zoom is aware of scams that involve fake Zoom job listings posted on third-party sites. Responding applicants are contacted primarily over email, InMail and/or chat applications by people impersonating Zoom employees. Eventually a fake offer letter is sent in exchange for personal identification information as part of a fake new-hire screening process. Please be advised that these offers, communications and impersonations are illegitimate and fraudulent. All communication with Zoom employees come from an “@zoom.us” email address. Zoom job applicants complete an interview process including in-person (on Zoom) meetings and phone calls. Our process also requires you to create an account with our applicant tracking system, Workday. If you have already completed an application, you can access it here. Zoom will never ask for your personally identifying information during the interview process or ask you to pay money or purchase equipment. If you have received a message from Zoom that appears suspicious, please contact [email protected].

Candidate Details Zoom uses cookies and similar technologies as described in our cookie statement. You can manage your cookie settings or exercise your rights related to cookies through our Cookies Settings.

Please choose the category/categories