Human Services Program Representative 1

Human Services Program Representative 1

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Human Services Program Representative 1

Salary

$69,086.00 - $104,959.00 Annually

Location

Dauphin County, PA

Job Type

Civil Service Permanent Full-Time

Job Number

CS-2026-57359-41730

Department

Department of Human Services

Division

HS Bur Cert Srvs

Opening Date

08/28/2026

Closing Date

9/11/2026 11:59 PM Eastern

Job Code

41730

Position Number

50480417

Union

Non Union

Bargaining Unit

F3

Pay Group

ST08

Bureau / Division Code

00211820

Bureau / Division

Bureau of Certification Services

Worksite Address

607 South Drive

Worksite Address

4th Floor Rotunda

City

Harrisburg, Pennsylvania

Zip Code

17120

Contact Name

Abigail O'Shura

Contact Email

[email protected]

• Description

• Benefits

• Questions

THE POSITION

The Human Services Program Representative 1 with the Department of Human Services (DHS) is an exciting chance to support programs that make a real difference for children and families across Pennsylvania. This position allows you to collaborate with multiple bureaus and build connections that strengthen statewide operations. Your leadership helps create training and technical support that drives consistent, high-quality certification work. Join the Bureau of Certification Services and use your expertise to strengthen services that support communities every day.

DESCRIPTION OF WORK

This position supports training and technical assistance for certification staff by working closely with multiple bureaus within the Office of Child Development and Early Learning (OCDEL). The role helps create strong communication, clear guidance, and effective support across certification operations. As a Human Services Program Representative 1, you will perform the following duties:

• Training Support:Coordinate training efforts with staff, agencies, and stakeholders to meet certification needs

• Program Knowledge:Follow federal and state requirements for child care certification and licensing

• Facilitation Duties:Provide training through presentations, webinars, and meetings across regional offices

• Data Review:Collect and examine data to help understand outcomes and support program planning

• Resource Development:Create and update training materials, manuals, and support tools for certification staff

• Work Group Leadership:Lead and participate in training and technical assistance work groups and report results

Interested in learning more? Additional details regarding this position can be found in the position description (https://careers.employment.pa.gov/pd/PD\_NEOGOV.asp?p=50480417) .

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week

• Work hours are 8:30 AM to 5:00 PM, Monday - Friday, with a 60-minute lunch.

• Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.

• Salary: In some cases, the starting salary may be non-negotiable.

• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Three years of professional experience developing, implementing, or evaluating a human service program, and a bachelor’s degree; or

• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) . For more information on ways to meet PA residency requirements, follow the link (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) and click on Residency Guidelines.

• You must be able to perform essential job functions.

How to Apply:

• Resumes, cover letters, and similar documents willnotbe reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).

• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.

• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.

• Failure to comply with the above application requirements may eliminate you from consideration for this position.

• All application materials and interview responses must reflect the applicant’s own experience, qualifications, and work. Applicants may use generative AI tools for preparation purposes only. Use of AI to misrepresent or falsify information, or to assist during interviews, is not permitted. Review the Guidance for Generative AI Tools & Job Seekers (https://www.pa.gov/agencies/hrmoa/resources/generative-ai-hiring-guidance) for additional information.

Veterans:

• Pennsylvania law (51 Pa. C.S. §7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

EXAMINATION INFORMATION

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).

• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.

• Your score is valid for this specific posting only.

• You must provide complete and accurate information or:

• your score may be lower than deserved.

• you may be disqualified.

• You may only apply/testoncefor this posting.

• Your results will be provided via email.

Learn more about our Total Rewards by watching this shortvideo (https://www.youtube.com/embed/HtcSRnndflc?rel=0) !

See the total value of your benefits package by exploring ourbenefits calculator.

Health & Wellness

We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.*

Compensation & Financial Planning

We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.

Work/Life Balance

We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.*

Values and Culture

We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.

Employee Perks

Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.

For more information on all of these Total Rewards benefits, please visitwww.employment.pa.gov and click on the benefits box.

*Eligibility rules apply.

01

How many years of full-time professional experience developing, implementing, or evaluating a human service program do you possess?

• 3 or more years

• 2 but less than 3 years

• 1 but less than 2 years

• Less than 1 year

• None

02

If you are claiming experience in the above question, please list the employer(s) where you gained this experience in the text box below. The employer(s) and a description of the experience must also be included in the appropriate sections of your application if you would like the experience to be considered in the eligibility decision. If you claimed you do not have experience, type N/A in the text box below.

03

How much graduate coursework have you completed in a field related to public health, social work, or the social and behavioral sciences?

If you are claiming credits/degree, you must upload a copy of your college transcript(s) for this education to be considered in the eligibility decision. Unofficial transcripts are acceptable. You must attach your transcript(s) prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a transcript(s) to the application after it has been submitted.

If you answer this question based on education acquired outside of the United States, you must upload a copy of your foreign credential evaluation report. We can only accept foreign credential evaluations from organizations that are members of the National Association of Credential Services (NACES). A list of current NACES members can be found by visitinghttps://www.naces.organd clicking the Evaluation Services link.

You must attach your documentation prior to the submission of your application by using the "Attachments" tab on the left. You will not be able to add a document to the application after it has been submitted.

• 30 credits or more

• 15 but less than 30 credits

• Less than 15 credits

• None

04

You must complete the supplemental questions below. These supplemental questions are the exam and will be scored. They are designed to give you the opportunity to relate your experience and training background to the major activities (Work Behaviors) performed in this position. Failure to provide complete and accurate information may delay the processing of your application or result in a lower-than-deserved score or disqualification. Youmustcomplete the applicationandanswer the supplemental questions. Resumes, cover letters, and similar documents willnotbe reviewed for the purposes of determining your eligibility for the position or to determine your score.

All information you provide on your application and supplemental questions is subject to verification. Any misrepresentation, falsification or omission of material facts is subject to penalty. If requested, you must provide documentation, including names, addresses, and telephone numbers of individuals who can verify the validity of the information you provide in the application and supplemental questions.

Read each question carefully. Determine and select which "Level of Performance" most closely represents your highest level of experience/training. List the employer(s)/training source(s) from your Work or Education sections of the application where you gained this experience/training.The "Level of Performance" you choose must be clearly supported within the description of the experience and training information entered in your application or your score may be lowered.In order to receive credit for experience, you must have worked in a job for at least six months in which the experience claimed was a major function.

If you have read and understand these instructions, please click on the "Yes" button and proceed to the exam questions.

If you have general questions regarding the application and hiring process, please refer to ourFAQ page (https://www.employment.pa.gov/Additional%20Info/Pages/default.aspx) .

• Yes

05

WORK BEHAVIOR 1 –RESEARCH AND INTERPRET POLICY-RELATED INFORMATION

Analyze administrative, program, and fiscal information related to child welfare services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience researching and interpreting governmental and departmental regulations, policies, and procedures pertaining to HUMAN SERVICES LICENSING AND REGULATORY ADMINISTRATION. I made recommendations on gaps or inconsistencies related to policy information.

• B. I have experience researching and interpreting governmental and departmental regulations, policies, and procedures pertaining to LICENSING AND REGULATORY ADMINISTRATION IN A FIELD OTHER THAN HUMAN SERVICES. I made recommendations on gaps or inconsistencies related to policy information.

• C. I have experience researching and interpreting governmental and departmental regulations, policies, and procedures pertaining to HUMAN SERVICES. I made recommendations on gaps or inconsistencies related to policy information.

• D. I have experience researching and interpreting governmental and departmental regulations, policies, and procedures in a setting OTHER THAN a human services program. I made recommendations on gaps or inconsistencies related to policy information.

• E. I have NO experience related to this work behavior.

06

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of research you performed and information you interpreted.

• The actual duties you performed.

07

WORK BEHAVIOR 2 – PROGRAM RELATED ISSUES

Analyze administrative, program, and fiscal information related to child welfare services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience identifying patterns and trends of provider performance and areas of potential fraud, waste, and abuse related to CHILDCARE services by analyzing administrative, program, or fiscal information. The issues I identified were further investigated.

• B. I have experience identifying patterns and trends of provider performance and areas of potential fraud, waste, and abuse in any type of HUMAN SERVICES setting by analyzing administrative, program, or fiscal information. The issues I identified were further investigated.

• C. I have experience identifying patterns and trends of provider performance and areas of potential fraud, waste, and abuse in ANY SETTING by analyzing administrative, program, or fiscal information. The issues I identified were further investigated.

• D. I have NO experience related to this work behavior.

08

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your role in identifying patterns in provider performance and potential fraud, waste, and abuse.

• The types of programs/settings related to your claim.

• The actual duties you performed.

09

WORK BEHAVIOR 3 – MONITOR COMPLIANCE

Analyze administrative, program, and fiscal information related to child welfare services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience monitoring compliance of human service agencies and facilities. I was responsible for citing deficiencies and making recommendations for resolution.

• B. I have experience monitoring compliance of human services agencies and facilities. Someone else was responsible for making recommendations for resolution based on my citations of deficiencies.

• C. I have experience monitoring statutory and regulatory compliance of any other type of program.

• D. I have NO experience related to this work behavior.

10

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• Your role in monitoring compliance and the type of agency or facility.

• The actual duties you performed.

11

WORK BEHAVIOR 4 – PROVIDE TECHNICAL ASSISTANCE AND CONSULTATION

Analyze administrative, program, and fiscal information related to child welfare services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience providing technical assistance or consultation related to provider licensing AND the regulatory administration of CHILDCARE services to providers, participants and their family members, and other stakeholders.

• B. I have experience providing technical assistance or consultation related to provider licensing AND the regulatory administration of HUMAN SERVICES PROGRAMS (other than those related to childcare) to providers, participants and their family members, and other stakeholders.

• C. I have experience providing technical assistance or consultation related to human services provider licensing OR the regulatory administration of HUMAN SERVICES PROGRAMS to providers, participants and their family members, or other stakeholders.

• D. I have experience providing technical assistance or consultation in a setting OTHER THAN human services programs.

• E. I have NO experience related to this work behavior.

12

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of technical assistance or consultation you provided and to whom you provided it.

• The actual duties you performed.

13

WORK BEHAVIOR 5 – REVIEW AND EVALUATION OF PROVIDER SERVICES

Analyze administrative, program, and fiscal information related to child welfare services to ensure compliance with regulations, policies, and/or laws and to identify areas of fraud, waste, and abuse.

Levels of Performance

Select the "Level of Performance" which best describes your claim.

• A. I have experience conducting all of the following monitoring functions to assess the quality of provider services: file reviews, on-site visits, interviews of providers and participants, and reviews of records and operations. I identified strengths and weaknesses and made recommendations on areas needing improvement.

• B. I have experience conducting 2 or 3 of the following monitoring functions to assess the quality of provider services: file reviews, on-site visits, interviews of providers and participants, or reviews of records and operations. I identified strengths and weaknesses and made recommendations on areas needing improvement.

• C. I have experience conducting 1 of the following monitoring functions to assess the quality of provider services: file reviews, on-site visits, interviews of providers and participants, or reviews of records and operations. I identified strengths and weaknesses and made recommendations on areas needing improvement.

• D. I have NO experience related to this work behavior.

14

In the text box below, please describe your experience as it relates to the level of performance you claimed in this work behavior. Please be sure your response addresses the items listed below which relate to your claim. If you indicated you have no work experience related to this work behavior, type N/A in the box below.

• The name(s) of the employer(s) where you gained this experience.

• The type(s) of monitoring functions you conducted.

• The type(s) of recommendations you made regarding strengths and weaknesses.

• The actual duties you performed.

Required Question

Employer

Commonwealth of Pennsylvania

Address

613 North Street

Harrisburg, Pennsylvania, 17120

Website

http://www.employment.pa.gov