Retail Shift Lead

What you'll bring to the team

Lead the fun. Drive exceptional guest experiences. Create unforgettable moments.

Are you a passionate leader who thrives in a fast-paced, guest-focused environment? Do you enjoy motivating teams, delivering outstanding service, and ensuring every guest experience is safe, seamless, and memorable? If so, we'd love to hear from you!

As a Rides Shift Lead , you'll play a key role in the daily operation of our attraction, supporting the Rides team while serving as a leader, coach, and safety champion. You will help create magical experiences for our guests by leading front-line team members, maintaining high operational standards, and ensuring best-in-class safety and service practices are consistently delivered.

The ideal candidate will be able to work weekdays, weekends and holidays and have open availability.

What You'll Do

As a Rides Shift Lead, you will:

• Act as the department's Supervisor on Duty , leading day-to-day rides operations.

• Delegate, coordinate, and monitor daily assignments for front-line team members.

• Inspire and motivate the team to deliver memorable, guest-focused experiences.

• Ensure all rides and operational areas adhere to company health, safety, and operating procedures.

• Manage guest flow and queues to maintain safe and efficient operations.

• Resolve guest concerns with professionalism, empathy, and a commitment to excellent service.

• Support and deliver team member training programs while maintaining accurate training records.

• Coach, mentor, and develop team members to help them grow and succeed.

• Conduct operational audits, assist with employee engagement initiatives, and support department improvement projects.

• Lead by example, stepping into ride host positions when needed to support daily operations.

Qualifications & Experience

What We're Looking For

We're searching for an enthusiastic and confident leader who is passionate about creating exceptional guest experiences and empowering others to do the same.

Qualifications & Experience:

• High School Diploma or GED required.

• Previous customer service experience preferred.

• Minimum six months of experience in attractions, rides, entertainment, hospitality, retail, or another guest-focused environment preferred.

• Demonstrated ability to lead, motivate, and coach team members.

• Strong verbal and written communication skills.

• Comfortable working in a fast-paced, dynamic environment while managing multiple priorities.

• Strong problem-solving and decision-making abilities.

• Experience using Microsoft Office and other workplace software applications.

• Ability to maintain accurate records, documentation, and training materials.

What Makes You Successful

You are:

• Guest-obsessed and passionate about delivering world-class service.

• A positive and energetic team player who enjoys working with people.

• Safety-focused and committed to maintaining high operational standards.

• Organized, dependable, and able to remain calm under pressure.

• A natural leader who can motivate others and lead by example.

Benefits

🎉 Benefits of Joining Merlin Entertainments! 🎉

🎢 Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions. 🎡

🏆 Recognition Programs and Rewards: Celebrate your achievements and hard work!

💼 401(k) Program: Save for the future with company matching contributions.

📚 Tuition Reimbursement Programs: Get support for further education and career growth.

🚀 Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!

Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments! 🌟✨

Pay Range

USD $18.50/Hr.

Submit a Referral (https://careers-na-merlinentertainments.icims.com/jobs/13993/retail-shift-lead/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834381883)

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!

Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.

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Location (Country-State-City) US-MN-Bloomington, MN

Job ID 2026-13993

Employment Type Full-Time

Offer/Contract Type At Will (US Only)

Location Name SEA LIFE Minnesota