Workplace Operations Coordinator

About the Role

• Provides onsite coordination for workplace facilities, corporate operations, building operations, conference services, vendor management, and workplace experience programs across the New York campus.

• Serves as a primary point of contact for employees, business partners, vendors, Engineering, Security, Facilities Planning, Global Events, and building management.

• Coordinates service requests, workplace projects, event support, maintenance activities, and operational readiness initiativesWhat You'll Do Building Operations & Facilities Support

• Coordinate preventative and corrective maintenance activities and manage facility service requests.

• Conduct routine building inspections and workplace readiness audits.

• Support HVAC, plumbing, electrical, janitorial, pest control, painting, signage, flooring, and life-safety related requests.

• Monitor campus appearance, code compliance, storage areas, and operational standards. Customer Service & Service Request Management

• Manage and route requests received through phone, email, and ticketing systems.

• Track requests through completion and ensure service-level expectations are achieved.

• Serve as a trusted workplace resource and maintain strong business partner relationships.

• Provide hands-on operational support when needed. Conference Rooms, Events & AV Support

• Coordinate conference room reservations, room configurations, and audiovisual requirements.

• Support executive meetings, town halls, conferences, and workplace events.

• Partner with Global Events, Catering, and Technology teams to deliver successful events.

• Support conference center technology and event-day operations. Vendor Management & Workplace Services

• Coordinate building service vendors, contractors, recycling, donation, and destruction programs.

• Schedule recurring services and monitor vendor performance.

• Manage vendor access, escorts, work execution, and service quality.

• Build strong relationships with internal and external service providers. Furniture, Moves & Workplace Projects

• Coordinate furniture installations, repairs, reconfigurations, and workspace changes.

• Support office moves, occupancy changes, and workplace projects.

• Assist with transportation of furniture, fixtures, equipment, and materials.

• Maintain organized storage, staging, and inventory areas. Administration, Compliance & Reporting

• Maintain maintenance records, service reports, workplace documentation, and operational metrics.

• Support purchase orders, invoices, vendor documentation, and reporting.

• Maintain workplace information on company communication platforms.

• Support emergency preparedness, compliance programs, and business continuity activities. Who You Are

• 3+ years of workplace operations, facilities, corporate operations, building operations, or customer service experience.

• Strong organizational, communication, and problem-solving skills.

• Experience with service request platforms, vendor coordination, and workplace projects.

• Ability to manage multiple priorities while delivering exceptional customer service.

• College degree preferred. Physical Requirements

• Ability to walk throughout office buildings and conduct inspections.

• Ability to move furniture, equipment, and materials up to 60 pounds.

• Ability to support event setups, workplace projects, and operational activities.