Account Growth Specialist

Remote (US)

Full time

R26-2279

Where you’ll work:

Remote (US)

Sales at GoTo

At GoTo, our Sales team connects businesses and people with technology solutions that simplify and empower daily life. We continually improve our approach by using innovation and practical AI to help you find new opportunities, personalize outreach, and deliver results for our customers and partners. Here, you’ll use creative problem-solving and data-driven insights to prospect effectively and match our solutions to each unique need. Join our team, where your ideas and ambition help us better support our customers and shape GoTo’s future.

Your Day to Day

As an Account Growth Specialist, you would be working on:

• Proactively engage assigned customers to identify growth opportunities and enhance account value.

• Drive the upgrade of accounts from Standard to CX solutions.

• Identify and pursue add-on opportunities, such as additional seats or new offerings (e.g., AI Receptionist).

• Educate customers on GoTo’s evolving suite of products.

• Build strong customer relationships and deepen account loyalty through consultative selling.

• Collaborate with internal teams to ensure a seamless customer experience.

• Consistently meet or exceed expansion and upsell targets.

What We’re Looking For

As an Account Growth Specialist, your background will look like:

• Proven success in sales, account management, or a related customer growth/expansion role.

• Previous closing or outbound experience preferred.

• Ability to manage a high-volume book of business with a proactive and organized approach.

• Strong communication, negotiation, and relationship-building skills.

• Excitement for working on a new team and contributing to a fast-growing function at GoTo.

What We Offer

At GoTo, we care about helping our people succeed at work and feel supported in life. Our employee benefits and programs are designed to support your well-being, growth, and sense of belonging. Here's what you can expect as part of our team:

• Comprehensive health benefits

• Generous paid time off, including paid holidays, volunteer days, quarterly self-care days, and company-designated no-meeting days

• Tuition reimbursement and access to instructor-led and on-demand learning and development programs

• The Thrive Global Wellness Program, a confidential Employee Assistance Program (EAP), a wellness app and one-on-one wellness coaching

• Employee-led communities and programs, including Employee Resource Groups (ERGs), GoTo Gives, and charitable matching

We work hard to create an environment where everyone feels welcome, respected, and able to contribute. Building a culture of belonging isn't just something we talk about - it's part of how we work every day.

Specific benefits and offerings may vary by country in line with local regulations and market practices.

At GoTo, you’ll find the flexibility, resources, and support you need to thrive—at work, at home, and everywhere in between. You’ll work towards a shared goal with an open-minded, cohesive team that’s greater than the sum of its parts. We’re committed to creating an inclusive space for everyone, because we know unique perspectives make us a stronger company and community. Join us and be part of a company that invests in your future, where together we’ll Be Real, Think Big, Move Fast, Keep Growing, and stay Customer Obsessed. Learn more. (https://www.goto.com/company/corporate-responsibility)

Annual OTE [Base + Commissions Target] Range: $76,500.00 - $103,500.00

The above shows our ranges from minimum to maximum and is displayed in the full-time equivalent amount . Your compensation will be determined based on your location, experience, and the pay of employees in similar positions. You will also be eligible for a variable pay component and benefits.

At GoTo, we’re shaping the future of work—driven by curiosity, innovative thinking, and a passion for solving real challenges. As the leader in cloud communications and IT, our solutions are built for what’s next and guided by a relentless focus on customers. Our culture thrives on diverse perspectives, ownership, and a growth mindset that fuels continuous learning and adaptation. Here, collaboration and authenticity spark new ideas and drive real action—so your impact is seen, felt, and valued. Join GoTo to build what’s next and accelerate your journey alongside teammates who turn possibility into reality.

We believe in being transparent about how AI is used in our hiring process and in keeping people at the center of every decision.

• At GoTo, AI helps streamline tasks like scheduling, communications, and application review so our Talent Acquisition team can focus on getting to know you. Every interview, evaluation, and hiring decision is made by people.

• We also welcome the responsible use of AI during the application process — whether for resume editing, research, or interview preparation. What matters most is that your application reflects your authentic skills and perspective.

Learn more in our AI in Hiring Disclosure Notice , including details on our tools, data handling practices, candidate guidelines, and available accommodations.

Questions or need an alternative process? Contact [email protected] .

GoTo, Inc. is committed to providing equal opportunity in employment to all employees and applicants for employment. No employee or applicant shall be discriminated against in the terms and conditions of employment on the basis of race, color, religious creed, gender, sex, pregnancy, religion, marital or domestic partner status, age, national origin, ancestry, physical or mental disability (including AIDS/HIV), medical condition, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, application for or denial of family and medical care leave and/or pregnancy disability leave, or any other basis protected by federal, state or local law or ordinance or regulation. GoTo, Inc. also prohibits discrimination based on the perception that anyone has one of these characteristics or is associated with a person who has or who is perceived as having any of those characteristics.