Journey Ambassador (Casual) - Hale Hōkūala Kauaʻi, Curio Collection by Hilton

Job Identification: 220374

Job Category: Guest Services, Operations, and Front Office

Job Schedule: Part time

Salary $19/USD/Hourly to $21/USD/Hourly

Equal Opportunity Employer EOE, including disability/vets

Exceptional Hospitality Starts with You

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Journey Ambassador, you’re not just welcoming guests and relaying guest needs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

Join the Opening Team at Hale Hōkūala Kaua ʻ i, Curio Collection by Hilton !

Be part of something extraordinary from the very beginning. As a Journey Ambassador, you'll be a part of the guest experience at Hale Hōkūala Kauaʻi, a new oceanfront destination overlooking the Pacific Ocean and Haʻupu Mountain. Located near Kalapaki Beach, Nawiliwili Harbor, and The Ocean Course at Hōkūala, this 210-room resort offers a unique opportunity to help launch a hotel that celebrates the spirit, culture, and natural beauty of Kauaʻi.

Team Members enjoy Hilton travel benefits, complimentary parking and meals, a supportive culture, and excellent opportunities for career growth.

The ideal candidate will possess minimum one year of customer service experience, schedule flexibility, a valid driver's license with a clean record. Hotel experience is highly preferred.

Classification : Casual

Shift Pattern : Full flexibility (schedule shell is 6 am to 11 pm)

Responsibilities

Here's what you'll do during a typical day:

• Deliver a warm welcome: Welcome guests upon arrival and departure with warmth, professionalism, and aloha.

• Provide valet services: Parking and retrieving guest vehicles safely and efficiently. Maintain the cleanliness, presentation, and overall condition of resort vehicles while ensuring a safe and comfortable transportation experience for guests.

• Assist our guests: Luggage handling, room escorts, and orientation to resort amenities and services.

• Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

• Delight our guests: Transport guests throughout resort property, including the beach, local restaurants, activity areas, and other resort facilities, as well as airport when assigned.

What It Takes to Make the Stay

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:

A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.

How We'll Help You Thrive

At Hilton, the hospitality we’re known for doesn’t end with our guests. We proudly invest in our Team Members’ wellbeing, supporting you through all of life’s moments. When you join Hilton, our exceptional care extends to you with unmatched perks and benefits, including*:

• Incredible travel perks – Enjoy 110 nights of deeply discounted travel, with room rates as low as $40/night at our world-class hotels through our Go Hilton travel program

• Own a piece of Hilton – Through our employee stock purchase program (ESPP), you can invest in Hilton shares at a 15% discount to help build your financial future

• Paid parental leave – Because family matters. We offer paid leave for eligible Team Members, including partners and adoptive parents

• Personalized caregiving support – Access dedicated caregiving concierge services to help navigate caregiving for yourself and your loved ones

• Crisis concierge – In times of loss, our Crisis Concierge offers a single, compassionate point of contact for both practical support and emotional care

• Mental health resources – Your wellbeing comes first. Eligible Team Members can access free counseling and support through our best-in-class Employee Assistance Program (EAP)

• Generous paid time off (PTO) – Recharge, relax, and take time for what matters most

• Health & welfare benefits – From checkups to dental cleanings to new glasses, we offer a variety of health plans that keep you and your family covered

• Financial security for your future – Our retirement plans make it easier to save for what’s next

*Benefits availability may vary depending on Team Member’s location as well as terms and conditions of employment and are subject to the terms and conditions of each specific program/plan.