Microsoft Cloud Support Specialist

Job Description

Insight Global is looking for an IT Specialist who can support the Microsoft cloud and on-premises environment for a customer plays a crucial role in providing IT support across a global Microsoft cloud and on-premises environment. This role involves supporting Windows and Mac computers, as well as Bring Your Own Device (BYOD) mobile devices, ensuring seamless technology experiences for BRG users worldwide. The ideal candidate will demonstrate strong problem-solving skills, excellent customer service, and the ability to operate in a fast-paced, enterprise-level environment.

Key Responsibilities:

1. IT Support & Service Management:

• Provide Tier 1 and Tier 2 IT support for BRG employees, contractors, and external partners.
• Troubleshoot and resolve hardware and software issues on Windows 10/11 and macOS systems.
• Support mobile devices, including BYOD smartphones, tablets, and corporate-issued laptops.
• Maintain and optimize Microsoft 365 applications, including Outlook, SharePoint, Teams, and OneDrive.
• Assist with onboarding and offboarding activities, including new hire setups, laptop replacements, and data transfers.
• Manage ITSM ticketing system (ServiceNow) to track incidents, requests, and resolutions efficiently.

1. Microsoft Cloud & On-Premises Infrastructure Support:

• Manage Microsoft Entra ID (Azure AD) user accounts, security groups, and access permissions.
• Assist with Windows Autopilot and Intune MDM for device provisioning and management.
• Monitor cloud-based and on-premises IT services, ensuring optimal performance and reliability.
• Support Microsoft Defender for Endpoint, ensuring compliance with security standards.
• Provide assistance with Group Policy (GPO) management, ensuring device security and standardization.

1. Networking & Security Compliance:

• Assist with network troubleshooting, including DNS, DHCP, VPN, and firewall connectivity.
• Ensure compliance with IT security policies, including MFA enforcement and BYOD security protocols.
• Assist with certificate management for internal and external applications.

1. Device Management & Asset Tracking:

• Track, maintain, and update IT asset records within ServiceNow ITSM.
• Administer and troubleshoot cloud-based printing solutions and endpoint configurations.
• Ensure firm-wide compliance with hardware, software, and mobile device policies.

1. End-User Training & Knowledge Sharing:

• Create and maintain knowledge base articles to support end-users and internal IT teams.
• Provide training and guidance on Microsoft 365 tools, BYOD best practices, and security policies.

Pay rate: 30-35/hr. This role is NOT remote and will require you to go into the office 5x a week with up to 25% travel

Skills and Requirements

• 2-3 years of IT experience in an enterprise Microsoft cloud and on-premises environment.
• Strong experience supporting Windows 10/11 and macOS operating systems.
• Familiarity with BYOD support, including iOS, Android, and MDM solutions (Intune preferred).
• Experience working with Active Directory / Azure AD, Microsoft 365, and security tools.
• Knowledge of basic networking concepts (TCP/IP, DNS, DHCP, VPN).
• Excellent troubleshooting and customer service skills.
• ITIL v3 or ITIL 4 Foundation certification.
• CompTIA A+ or Microsoft 365 Certified: Modern Desktop Administrator Associate.
• Experience with ServiceNow or other ITSM platforms.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].