National Coordinator
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At a glance
Job overview
The National Coordinator serves as a subject matter expert for Cox Fleet's dispatch operations, managing the full lifecycle of fleet repairs and maintenance across multiple markets, coordinating with internal partners, customers, and third‑party vendors while modeling best practices and supporting less experienced team members.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Experience Required
5 - 20 years
Minimum Education Required
High School Diploma/G.E.D.
Compensation
$7.25 / hourly
Hours Per Week
40
Number Of Positions
1
Work Schedule and Shift Requirements
First (Day)
Job Description
The National Coordinator serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The National Coordinator is expected to m odel best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience.
This is an overnight position with shifts scheduled between 4:00 PM and 10:00 AM. Specific shift assignments will be discussed and determined during the interview process.
Overtime opportunities may be available based on business needs and operational demand. While overtime is not a regular requirement of the role, employees may occasionally be asked to work additional hours.
Essential Responsibilities
Service Coordination and Dispatch
Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion
Ensure that technicians receive all service events quickly, and request additional work when needed
Re-assign previous events that were not completed during the first assignment
Assess each service event and dispatch to achieve the best results for the client
Assign work with an eye toward time-based KPIs
Identify gaps in KPI performance, and work with local leaders to address those gaps
Audit open work requests across multiple markets for compliance with daily-update requirements
Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns
Customer and Stakeholder Communication
Communicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way. Clients should always be able to self-serve complete and up-to-date information on service events.
Obtain estimates and estimate approvals
Serve as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency
Maintain positive customer relationships through clear, timely, and professional communication across all channels
Apply sound judgment and diplomacy when navigating competing priorities or complex service situations across multiple markets and personalities
Collaborate with internal partners to resolve multi-party service issues and ensure customer needs are met within established timelines
Vendor Management
Ensure all third-party vendors are informed of and operate in accordance with Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment
Monitor vendor performance and document issues; escalate systemic concerns through established channels
Documentation and Compliance
Maintain timely and accurate documentation and notations in all applicable systems for each customer interaction and service event
Follow established escalation procedures for complex or high-risk service situations
Adhere to all applicable company policies, internal controls, and compliance requirements
Team Contribution and Development
Provide process guidance and on-the-job coaching for less experienced dispatch team members
Keep open-event backlogs clean with proper process adherence
Contribute to the continuous improvement of dispatching practices, workflows, and service quality standards
Demonstrate consistent professionalism and customer-focused behavior as a senior member of the dispatch team
Perform additional duties as assigned by the Dispatch Supervisor or leadership
Required Qualifications
Education and Experience
High School Diploma/GED and 5 years' experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and 3 years' experience.
Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics
Knowledge, Skills, and Abilities
Proficient oral and written communication skills with the ability to interact professionally across all levels of the organization
Demonstrated ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment
Strong interpersonal and diplomacy skills; able to build productive relationships and influence outcomes across varied stakeholder groups without direct authority
Ability to remain composed and solution-oriented when managing frustrated customers or complex service scenarios
Proficiency with MS Office applications, email platforms, and dispatch or fleet management systems
Basic mathematical competency including calculation with whole numbers, fractions, and decimals
Strong organizational skills with attention to detail and consistent follow-through across multiple simultaneous tasks
Preferred Qualifications
Experience in the automotive repair, fleet maintenance, or trucking and transportation industry
Familiarity with Cox Automotive platforms or Cox Fleet operational systems
Experience operating across multiple geographic markets or service regions
USD 22.02 - 33.08 per hour
Compensation:
Hourly pay rate is in the range of $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program.
Benefits:
Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.
Application Deadline: 08/31/2026
EOE, including disability/vets
Cox is an Equal Employment Opportunity employer. All qualified applicants/employees will receive consideration for employment without regard to that individual's age, r ace, color, r eligion or creed, national origin or ancestry, s ex (including pregnancy), s exual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.
Job Type
Full time
Benefits Offered
Not specified
Veteran Preference
No
Place of Work
On-site
Requisition ID
r202681583_38
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