DIRECTOR/CHIEF EXECUTIVE OFFICER

Title: DIRECTOR/CHIEF EXECUTIVE OFFICER Location: United States-Virginia-Virginia Beach Job Number: 260003GY NEXCOM CHIEF EXECUTIVE OFFICER NF-06 / SES-Equivalent This position is located in the Navy Exchange Service Command (NEXCOM), an Echelon III command within the Naval Supply Systems Command (NAVSUP) Enterprise. NEXCOM’s mission is to provide authorized customers with quality goods and services at a savings while enabling warfighter readiness and supporting Navy quality-of-life programs for Sailors, military families, retirees, veterans, and other authorized patrons worldwide. The incumbent serves as NEXCOM’s Director/Chief Executive Officer and exercises full responsibility for the strategic direction, management, and oversight of the worldwide NEXCOM Enterprise. This includes providing executive leadership for Navy Exchange retail and services, the NEXCOM Hospitality Group, the Ship’s Store Program, the Uniform Program Management Office, the Navy Clothing and Textile Research Facility, and the Telecommunications Program Office. The incumbent directs a geographically dispersed workforce of approximately 13,000 associates operating on 100 naval bases worldwide, including locations in 13 foreign countries, and is responsible for aligning NEXCOM’s strategy and operations with NAVSUP, Department of the Navy, Department of War, and Chief of Naval Operations priorities. The CEO also oversees significant non-appropriated and appropriated fund resources, capital investments, employee benefit assets, and funds generated to support Navy quality-of-life programs. NEXCOM generates more than $3 billion in annual revenue, and the CEO is accountable for the operational performance, financial integrity, modernization, and long-term sustainability of the enterprise. • In-depth mastery and experience of planning, organizational development, engineering management, system development, and systems engineering. • Ability to lead complex systems development and support programs involving interaction with a variety of organizations, laboratories, field activities, and contractors. • Ability to lead the evaluation and incorporation of new technology into technical plans, proposals, and specifications governing subsequent systems design, development, production, procurement, and utilization. Job Summary: The incumbent serves as the Director/Chief Executive Officer (CEO) of the Navy Exchange Service Command (NEXCOM). The NEXCOM CEO exercises complete responsibility for the strategic direction, management, fiduciary, and technical control of all NEXCOM Programs, which consist of Navy Exchanges (NEXs), NEXCOM Hospitality Group (NHG) Lodging, Ship's Stores, Navy Uniform Program, Navy Clothing and Textile Research Facility, and Navy Personal Telecommunications Program Office. The Programs managed by NEXCOM represent a major non-pay element of DoW's total compensation system. They are major quality-of-life benefits for DoW active duty and retired military, dependents, DoW civilians, and other authorized patrons. The mission of the Navy Exchange Service Command is to provide quality goods and services at a savings and to support Navy Quality of Life Programs. Responsibilities are global in scope. It involves the management and operation of a world-wide system of 100 retail and hospitality complexes consisting of: 250 retail stores; over 1000 service outlets; over 600 contracted and direct run food service outlets; 96 uniform shops, 141 Ships Stores afloat and ashore; 115 Micro Markets; 95 Navy Lodges and Navy Inns with over 17,000 beds; and other support facilities, employing approximately 13,000 U.S. citizen, local national employees and military personnel with over $3 billion in annual revenues. NEXCOM also provides direct fleet support, managing uniform inventory and reclaim operations at Navy Recruit Training Command, providing housing rental payment services for the AUKUS initiative, and responding to Fleet and Regional Commander requests in crisis and contingency operations. Duties and Responsibilities: - Through subordinate Command senior executives (5 of whom are at the NF6 grade level) and 2 senior military personnel (06/05 level), and in close coordination with senior Navy and DoN/DoW leadership, the NEXCOM CEO is accountable for programmatic direction, oversight, and successful delivery of all NEXCOM non-appropriated and appropriated fund programs worldwide, which encompass annual revenues of about $3 billion. Responsible for optimizing business processes and institutionalizing performance standards throughout the Command to improve operating plans and standards and ensure optimum efficiency. Incorporate innovative and evolving concepts and trends into the Command's business practices. - Establish system-wide policies and strategic direction that are aligned with higher echelon strategic objectives and priorities. Serves as the proponent for the strategic corporate mission and serves as NEXCOM's primary representative to many key groups that have an interest in NEXCOM's six business lines, including the Congress, military chain of command including Secretary of War, Secretary of Navy, Chief of Naval Operations, Naval Supply Systems Command, external organizations, corporate business officials, and representatives of public organizations. - Manages changes in policymaking and program planning and provides command and control over NEXCOM's organization. Ensures strong corporate internal controls that safeguard assets, support accurate financial reporting, and maintain compliance with regulatory standards, directly contributing to achieving clean financial audits and fostering a culture of transparency and accountability. - Exercises fiduciary responsibility for non-appropriated fund investments of approximately $2 billion, pension plan assets of over $1.8 billion, and employee 401(k) plan assets of over $520M. Oversees development and execution of appropriated fund requirements of approximately $120M in support of NAF and Uniform R&D programs. - Establishes annual NEX program operating budgets and profit forecasts to be used in the development of Morale, Welfare and Recreation (MWR) profit distribution plans. - Establishes annual and long-range NEX capital investment programs for Navy MWR/NEX Board of Directors approval. - Establishes annual program operating budgets and annual and long-range capital investment programs for NEXCOM Hospitality Group. - As a DON NAF Component Head, formulate, coordinate, interpret, and appraise civilian personnel policies and procedures and exercise general supervision over the entire Human Resources Program. Plan, develop, review, and establish policies to achieve an optimum Human Resources Program for NEXCOM and field activities. - Exercise centralized control over the hiring, career development, promotion, placement, training, and performance appraisal of all managers throughout NEXCOM Enterprise. Develop training programs for all elements and levels of the Enterprise to ensure effective mission accomplishment. - Procure equipment, merchandise, services, and supplies; develop and monitor purchasing policies and procedures. - Possesses inherent procurement authority using NAF. Establishes and promulgates uniform policies, procedures, and instructions for the procurement of goods, services (including concessions and other revenue-generating services), construction, and resale items. - Develop merchandising techniques and operational controls. Conduct quality tests and evaluations to improve merchandise offerings and operational techniques. - Manage and establish operating policies and procedures for the Ships Stores Program, administer Ships Store Profits, Navy (SSPN) General Fund (GF); provide and maintain adequate reserves for Navy Exchange and NEXCOM Hospitality Group facilities; provide for insurance and Fidelity bonds; replacement of major equipment, standard forms and other benefits for the Navy Exchange and NEXCOM Hospitality Group Programs. - Develops and implements practices which will promote employee morale and resolve problems of employee relations and/or complaints. We ensure equal employment opportunity for all employees and job applicants, and that principles of fairness, equity, and transparency permeate the Command. CONTROLS OVER POSITION The NEXCOM CEO reports to the Commander, Naval Supply Systems Command (COMNAVSUPSYSCOM). NEXCOM strategic objectives are developed to align and support strategies developed by DoW, SECNAV, CNO, and COMNAVSUPSYSCOM. The CEO reports to and is accountable to the MWR/NEX Board of Directors, which provides strategic direction for NEX and MWR programs, sets financial goals and objectives, determines profit-sharing formulas, and conducts periodic reviews of operating results. The CEO uses exceptional initiative and ingenuity to direct NEXCOM operations. Performance is evaluated in terms of results achieved and effectiveness in accomplishment of the mission. The CEO provides annual reports to the DASW (MC&FP) and testifies at Congressional proceedings as called. Must be a U.S. citizen able to obtain and maintain a Top Secret security clearance. The incumbent of this position is required to file a Standard Form 278 annually - Executive Branch Personnel Public Financial Disclosure Report. Qualifications: NEXCOM CHIEF EXECUTIVE OFFICER NF-06 / SES-Equivalent - Requirements IMPORTANT APPLICATION NOTICE — PLEASE READ BEFORE APPLYING Applicants must carefully review the complete submission requirements and instructions, including all required application documents and Conditions of Employment, before submitting an application. Please click the link below and download the reference document: https://www.mynavyexchange.com/assets/Static/ARC/CEO-Requirements-for-Submission.pdf Qualifications Candidates will not be hired based on their race, sex, color, religion, or national origin. To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume - NOT TO EXCEED 2 PAGES . Resumes over the 2-page limit will not be reviewed and will be considered ineligible. Your resume should be 2 pages or fewer and must not include images, graphics, or hyperlinks (including publications and/or social media). Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Basic requirements for entry into this NF-06 (non-appropriated fund) position (SES equivalent) include the following: Applicants must provide evidence of progressively responsible leadership experience that is indicative of senior executive-level managerial capability and directly related to the skills and abilities outlined under Technical and Executive Core Qualifications. Typically, experience of this nature will have been gained at or above the NF-05 level, Military O6 level or above (preferred), GS-15 grade level in the civil service, or equivalent Senior Executive positions with federal, state, or local government, the private sector, or non-governmental organizations. A four-year bachelor's degree in a relevant field or a combination of college education and experience may be used in determining basic qualification requirements. Prior military service at the O-6 level or above is preferred. TECHNICAL QUALIFICATIONS (TQs): 1. Enterprise Leadership and Strategic Management Demonstrated senior-level leadership experience directing senior managers and managing diverse programs within a large, complex, geographically dispersed, and multi-functional organization, including enterprise support functions; increasing efficiency; and developing and implementing corporate-wide policies and strategic direction to advance mission objectives and business performance. 2. Business Operations Demonstrated experience overseeing senior leaders responsible for core business operations, including organizational controls, operating budgets, profit forecasting, capital planning, contracting, vendor performance, and fiduciary oversight in a retail, services or governmental environment. Experienced in guiding retail and hospitality divisions, with accountability for store operations, merchandising, retail services, and civilian human resources policies and procedures. 3. Strategic Relationships and External Engagement Demonstrated experience building and maintaining effective working relationships with individuals and organizations, including Federal, state, and local agencies; members of Congress; the military and MWR community; media; industry; and professional organizations, regarding management and operational policies and practices. EXECUTIVE CORE QUALIFICATIONS (ECQs) : In addition to the Professional/Technical Qualification Requirements listed above, all new entrants into the Senior Executive Service (SES) under a career appointment will be assessed for executive competency against the following five mandatory ECQs. If your 2-page resume does not reflect demonstrated evidence of the ECQs and TQs, you may not receive further consideration for the position. ECQ 1: Commitment to the Rule of Law and the Principles of the American Founding - This core qualification requires a demonstrated knowledge of the American system of government, commitment to uphold the Constitution and the rule of law, and commitment to serve the American people. ECQ 2: Driving Efficiency - This core qualification involves the demonstrated ability to strategically and efficiently manage resources, budget effectively, cut wasteful spending, and pursue efficiency through process and technological upgrades. ECQ 3: Merit and Competence - This core qualification involves demonstrated knowledge, ability, and technical competence to effectively and reliably produce work that is of exceptional quality. ECQ 4: Leading People - This core qualification involves the demonstrated ability to lead and inspire a group toward meeting the organization's vision, mission, and goals, and to drive a high-performance, high-accountability culture. This includes, when necessary, the ability to lead people through change and to hold individuals accountable. ECQ 5: Achieving Results - This core qualification involves the demonstrated ability to achieve both individual and organizational results, and to align results to stated goals from superiors. Note: If you are a member of the SES or have been certified through successful participation in an OPM-approved SES Candidate Development Program (SESCDP), or have SES reinstatement eligibility, you do not need to address the ECQs. Instead, you should attach proof [e.g., SF-50, Certification by OPM's SES Qualifications Review Board (QRB)] of your eligibility for noncompetitive appointments to the SES. Required Documents A complete application includes items described below. Please note that if you do not provide all required information, as specified in this announcement, you may not be considered for this position (or may not receive the special consideration for which you may be eligible). Please carefully review the following list to determine what documentation you need to submit. Some documents may not apply to all applicants. . SES QUALIFICATION REQUIREMENTS Applicants seeking an initial career appointment to the Senior Executive Service (SES) must demonstrate possession of the Executive Core Qualifications (ECQs) and the Technical Qualifications (TQs) identified in this announcement. 1. The resume must provide specific examples of experience, accomplishments, education, and results that demonstrate the applicant's qualifications. Applicants should clearly demonstrate how their experience relates to each ECQ and TQ, including the scope, complexity, and impact of their leadership and accomplishments. 2. Accomplishment Record – ECQs and TQs : A separate document addressing each of the position’s Executive Core Qualifications (ECQs) and Technical Qualifications (TQs) is required. Applicants must provide specific examples of accomplishments that demonstrate their proficiency in the critical job-related competencies identified for the position. Responses will be evaluated by a panel of trained raters against competency-based benchmarks. 3. Three professional references , one of whom must be the current supervisor if currently employed, or their most recent supervisor if not currently employed. Executive Core Qualifications (ECQs): Accomplishment statements addressing each ECQ must not exceed 6 pages in total. Current or formerly certified appropriated-fund SES candidates may provide a copy of their certified ECQs or certification in lieu of submitting new ECQ narratives to satisfy this requirement. Technical Qualifications (TQs): Accomplishment statements addressing each TQ must not exceed 3 pages in total. There is no minimum page requirement for the combined ECQ/TQ Accomplishment Record; however, the total document must not exceed 10 pages. The ECQ and TQ Accomplishment statements must be submitted as a separate document from the resume. Failure to provide sufficient evidence demonstrating the required qualifications within the resume may result in the applicant not receiving further consideration for the position. 4. ADDITIONAL REQUIRED DOCUMENTS: Applicants are required to submit the following supporting documentation if applicable: CURRENT OR FORMER SES MEMBERS: Must provide your SES appointment SF-50 (Notification of Personnel Action), and an SF-50 showing current career SES status or career SES reinstatement eligibility. SES CANDIDATE DEVELOPMENT PROGRAM (SESCDP) GRADUATES: Verification of successful completion of an OPM-approved SESCDP and OPM SES QRB certification. CURRENT OR FORMER FEDERAL CIVIL SERVICE EMPLOYEE: Must provide a copy of your Notification of Personnel Action, Standard Form 50 (SF-50) or equivalent personnel action form reflecting you are a current Federal Civil Service employee . How to Apply To apply : Please submit the following materials by (10/08/2026) . Submit only the material requested by this announcement. Applications received after the closing date 10/12/2026 will not be considered. 1. Resume (including vacancy announcement number, your full name, contact information, job titles, employers’ names and addresses, dates of employment assignments including month and year, job-related training courses, special skills, certificates and licenses, honors, awards, and publications.) RESUME: All applicants are required to submit a resume limited to two (2) pages (i.e., 1 page that is double-sided or 2 pages that are one-sided each) showing all relevant experience. A minimum of 10-point font is required. Applicants seeking initial career appointment to the Senior Executive Service (SES) must include evidence of the ECQs and TQs. To meet the minimum qualification requirements for this position, you must show that you possess the Executive Core Qualifications (ECQ) and Technical Qualifications (TQ) related to this position within your resume. Your resume should include examples of experience, education, and accomplishments applicable to the qualification(s). If your resume does not reflect demonstrated evidence of these qualifications, you may not receive consideration for the position. Resumes MUST BE submitted directly via the automated application. When you click apply, you will be taken to NEXCOMs online application which, must be completed in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. It is the applicant's responsibility to verify that information entered and uploaded (i.e., resume and other required documents) is complete, accurate, and submitted by the closing date. Human Resources will not modify or change any part of your application. Application packages will NOT be accepted via mail. Due to security processes, mail delivery takes approximately 2-3 weeks to process at which time the vacancy announcement will be closed, and no further consideration will be given to additional application packages. Once your online application is submitted you will receive a confirmation notification by email. Your application will be evaluated by the Human Resources Office to determine your eligibility for the position. After the evaluation is complete, you will receive another notification regarding the status of your application. IMPORTANT APPLICATION NOTICE — PLEASE READ BEFORE APPLYING Applicants must carefully review the complete submission requirements and instructions, including all required application documents and Conditions of Employment, before submitting an application. Please click the link below and download the reference document: https://www.mynavyexchange.com/assets/Static/ARC/CEO-Requirements-for-Submission.pdf #LI-NEX Job: Adminstrative Services/Support