Senior Consultant, Experience Listening & Intelligence

Department:

14214 Enterprise Corporate - People & Culture Teammate Engagement and Recognition

Status:

Full time

Benefits Eligible:

Yes

Hours Per Week:

40

Schedule Details/Additional Information:

Remote position Monday - Friday 8-5

Approved Remote Work: WI, IL Divisions:  AL, AK, AR, AZ, DE, FL, GA, IA, ID, IL, IN, LA, KS, KY, ME, MI, MO, MS, MT, NC, ND, NE, NH, NM, NV, OH, OK, PA, SC, SD, TN, TX, UT, VA, WI, WV, WY.

Pay Range: $41.10 - $61.65

Join Us in Redefining Care

At Advocate Health, we're committed to helping people live well by fostering an exceptional experience for every teammate, patient, and community we serve. We are seeking a Senior Consultant, Experience Listening & Intelligence to help advance our enterprise listening strategy and transform employee feedback into meaningful insights that inform decision-making and drive organizational improvement. As a trusted partner to leaders and stakeholders, you will leverage employee listening data, research, and experience intelligence to identify trends, uncover opportunities, and tell compelling stories that support a culture of continuous improvement and engagement across the enterprise.

About This Opportunity The Senior Consultant, Experience Listening & Intelligence supports enterprise listening initiatives through survey design, experience intelligence, research, analytics, and insight development. This role partners closely with cross-functional teams and business leaders to analyze employee feedback, synthesize findings, and develop actionable recommendations that improve teammate experience and organizational effectiveness. The ideal candidate combines strong analytical capabilities with exceptional communication, storytelling, and consulting skills to translate complex data into meaningful business insights.

What You'll Do

• Support the execution of enterprise listening and experience intelligence initiatives by applying established listening methodologies and design standards.
• Analyze and synthesize employee listening data into meaningful insights, themes, and recommendations that support strategic decision-making.
• Develop reports, presentations, executive summaries, and other communication materials that translate data into actionable information for stakeholders.
• Create compelling visualizations and presentations utilizing data storytelling and experience intelligence best practices.
• Partner with program managers and cross-functional teams to align listening strategies, data interpretation, and business objectives.
• Support stakeholder meetings, working sessions, and leadership discussions by preparing analyses, insights, and deliverables.
• Conduct research on employee experience trends, organizational effectiveness, industry benchmarks, and emerging practices.
• Integrate internal listening data with external research and benchmarking insights to provide a comprehensive view of organizational experience.
• Support the development and maintenance of listening frameworks, templates, governance tools, and reporting methodologies.
• Identify opportunities to enhance survey design, analytics, reporting processes, and stakeholder engagement approaches.
• Maintain confidentiality and ensure responsible stewardship of employee feedback and sensitive organizational data.

What You'll Bring Education

• Bachelor's degree in Human Resources, Organizational Psychology, Business, Analytics, Statistics, Research, Organizational Development, or a related field.

Experience

• 3–5 years of experience in analytics, employee experience, organizational development, consulting, research, or program support roles.
• Experience supporting employee listening, engagement, culture, or organizational effectiveness initiatives.

Knowledge

• Working knowledge of employee experience concepts, engagement drivers, organizational culture, and change management principles.
• Understanding of employee listening methodologies, including engagement, pulse, lifecycle, and ad hoc surveys.
• Familiarity with quantitative and qualitative research methods, including trend analysis, thematic coding, and open-text review.
• Knowledge of external benchmarking resources and employee experience best practices.
• Understanding of data governance, privacy, and confidentiality standards associated with employee feedback.

Skills

• Strong analytical and critical thinking skills with the ability to synthesize complex data into actionable insights.
• Advanced presentation and communication skills with experience creating executive-ready materials.
• Strong data storytelling and visualization capabilities.
• Ability to translate strategic direction into structured deliverables and recommendations.
• Proficiency with Microsoft Excel, PowerPoint, survey platforms, and reporting tools.
• Strong relationship-building and collaboration skills across diverse stakeholder groups.

Abilities

• Execute multiple projects simultaneously while maintaining accuracy and attention to detail.
• Effectively prioritize work and manage deadlines within a dynamic environment.
• Influence and consult with stakeholders through data-driven insights and recommendations.
• Work independently and collaboratively in a matrixed organization.
• Handle sensitive information with professionalism and discretion.

Physical Requirements and Working Conditions The position generally involves working in a standard office or virtual work environment, which includes frequent sitting, standing, and walking as necessary. The role requires regular use of a computer and related technology for extended periods. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position. Occasional travel throughout the Advocate Health enterprise may be required. Flexibility to support meetings, listening cycles, and strategic initiatives outside standard business hours may be necessary.

Preferred Qualifications Education

• Master's degree in Human Resources, Organizational Psychology, Analytics, Organizational Development, Business Administration, or a related field.

Experience

• 3+ years of experience in employee experience, people analytics, organizational effectiveness, consulting, or program management.
• Experience managing enterprise survey programs and employee listening strategies.
• Experience synthesizing qualitative and quantitative data into executive-level insights and recommendations.
• Experience presenting findings to senior leaders, executive teams, or governance committees.
• Experience within healthcare, clinical operations, or large, complex organizations.

Knowledge, Skills, and Abilities

• Experience designing and administering employee listening surveys using quantitative and qualitative methodologies.
• Experience with survey and analytics platforms such as Perceptyx, Qualtrics, Medallia, or similar tools.
• Proficiency in data visualization, dashboard development, and reporting tools.
• Familiarity with external benchmarking methodologies and research synthesis.
• Demonstrated ability to influence decision-making through data-driven storytelling and consultative partnership.

DISCLAIMER All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.

Our Commitment to You:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training

• Premium pay such as shift, on call, and more based on a teammate's job

• Incentive pay for select positions

• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs

• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability

• Flexible Spending Accounts for eligible health care and dependent care expenses

• Family benefits such as adoption assistance and paid parental leave

• Defined contribution retirement plans with employer match and other financial wellness programs

• Educational Assistance Program

Note: Eligibility for programs listed above may depend on your FTE or status (e.g., full-time, part-time, per diem, temporary, etc.); please ask a Recruiter for more information during an interview.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.