Full-time Supportive Housing Facilitator

St. Joseph's Addiction Treatment and Recovery Centers

Location: Main on Elm - Malone, NY

Position: Per-diem Supportive Housing Facilitator

Shift/schedule: Thursday: 11:00a-9:00p / Friday: 9:00p-7:00a / Saturday: 10:00p-8:00a / Sunday 9:00p-7:00a

Pay Range: $17.50/hour to $20.00/hour

Position Summary: Directly assists the Associate Director of Housing in conducting all Housing and Aftercare services occurring on-site at the assigned location; To ensure high quality, person centered, vocationally driven, safe and secure housing services are provided in a fiscally responsible manner.

Education and Training: High School Diploma or equivalency certificate. Minimum of two years' experience working in behavioral health care field with significant knowledge of addictions treatment, or housing, and a working knowledge of the social welfare system.

Essential Duties:

• Program Oversight & Service Delivery

• Ensure the effective, supportive, and therapeutic implementation of housing services for homeless and low-income individuals across assigned facilities.

• Assist the Associate Director of Housing in the strategic development and integration of new housing programs that meet organizational and grant-funded objectives.

• Implement best practices in homeless service delivery, including Critical Time Intervention (CTI) and Trauma-Informed Care, to improve resident outcomes.

• Promote the philosophy of social rehabilitation within all residential treatment settings.

• Resident Support & Case Management

• Orient residents to the facility, local neighborhood, and available community resources to foster housing stability and independence.

• Conduct intake assessments, develop individualized treatment and service plans, and implement residential services per program standards.

• Hold residents accountable to their recovery plans using a therapeutic, trauma-sensitive approach.

• Monitor and document resident progress through individual and group meetings; evaluate and report on behavioral and emotional development as required.

• Support residents in accessing and maintaining wrap-around services, including medical, behavioral health, vocational, and social support systems.

• Assist with discharge planning to ensure smooth transitions and continued care.

• Program Coordination & Community Engagement

• Coordinate with community-based providers to develop and deliver programming that builds life skills, community integration, and work readiness.

• Foster strong working relationships with referral sources and community partners, including mental health, substance use, and housing service agencies.

• Collaborate with internal housing teams to align procedures, policies, and services across programs for consistency and quality.

• Substance Use & Recovery Support

• Enhance substance use treatment services in coordination with SJATRC’s recovery team.

• Provide individualized support to residents working toward sobriety and personal growth within a structured therapeutic environment.

• Facility Operations & Compliance

• Assist with daily operational tasks such as coordinating maintenance work orders, scheduling unit inspections, and managing move-in/move-out logistics to minimize vacancy days and maintain unit quality.

• Participate in lease management and rent collection; identify and address property maintenance or cleanliness issues early.

• Ensure all services and programming meet agency, clinical, fiscal, and regulatory standards.

• Service Planning & Documentation

• Under the direction of the Supportive Housing Case Manager, conduct Independent Living Service Plan (ILSP) assessments to identify tenant strengths, needs, and goals.

• Facilitate timely referrals to appropriate providers and monitor resident engagement and follow-through.

• Prepare written evaluations and required documentation on resident behaviors, emotional presentation, and participation in community life.

• Additional Responsibilities

• Respond appropriately to individual crisis situations and escalate concerns to the Associate Director of Housing as necessary.

• Perform other related duties as assigned by agency management.

Special Requirements

• Mission Alignment & Professional Conduct

• Upholds the mission of SJATRC by demonstrating a commitment to quality service, collaborative relationships, and a respectful, dignified approach to clients and staff.

• Ethics & Confidentiality

• Maintains strict confidentiality and adheres to SJATRC’s Code of Ethics, policies, and all applicable procedures.

• Communication & Judgment

• Communicates effectively, both verbally and in writing. Demonstrates discretion and professionalism in managing sensitive or complex situations.

• Community Relations

• Supports SJATRC’s community engagement efforts and fosters positive, professional relationships with external stakeholders.

• Ongoing Development

• Maintains commitment to professional growth by engaging in continued education and development relevant to the role.

Department

Main on Elm

Employment Type

Full-time

Minimum Experience

Mid-level

Compensation

$17.50/hour to $20.00/hour