DTC Order Management Representative

Tempur Sealy

Lexington, KY · HybridFull-time$7.25/hrSeen 3w agoSeen in employer's feed 3 days ago

Lexington, KYHybridFull-time$7.25/hrSeen 3w agoSeen in employer's feed 3 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New roles like this one near Lexington, KY, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, with a diff of every change.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

$7.25/hr

Location

Lexington, KYHybrid

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

Tempur Sealy seeks a DTC Order Management Representative in Lexington, KY to provide post‑purchase support, troubleshoot order issues, and ensure customer satisfaction. The role involves handling warranty, returns, and order tracking while collaborating with internal teams and may transition to remote work after initial onsite training.

Skills & qualifications

RequiredNice to have

Skills

Microsoft OfficeZendesk Ticketing SystemMicrosoft AXCustomer ServiceOrder FulfillmentInventory Distribution

Qualifications

High School Diploma or EquivalentBachelor's Degree

Benefits

Paid Time Off

Medical Insurance

Dental Insurance

401(k) Match

Full job description

Experience Required

None

Minimum Education Required

High School Diploma/G.E.D.

Compensation

$7.25 / hourly

Hours Per Week

Number Of Positions

Work Schedule and Shift Requirements

First (Day)

Job Description

Tempur Sealy. Iconic brands. Storied history. Industry-leading innovation.

Tempur Sealy is committed to improving the sleep of more people, every night, all around the world. As a leading designer, manufacturer, distributor, and retailer of bedding products worldwide, we know how crucial a good night of sleep is to overall health and wellness. Utilizing over a century of knowledge and industry-leading innovation, we deliver award-winning products that provide breakthrough sleep solutions to consumers in over 100 countries. Our highly recognized brands include Tempur-Pedic, Sealy and Stearns & Foster. We hire people who have a passion for helping others find their best night's sleep. No matter what stage of your career, you can build your future at Tempur Sealy!

OUR COMPANY OFFERS GREAT BENEFITS, INCLUDING:

Generous Paid Time Off

Competitive Medical, Dental & other wellness programs

Disability and Life Company Paid

Retirement Plan Options

Generous Employee Purchase Discounts

Pay Range: $36,000-$51,000

At Tempur-Sealy, we believe that a good night's sleep provides a more balanced and fulfilling life, which is why we strive to provide only the best quality products to meet the needs of sleepers around the world. However, despite our commitment to quality, we understand that sometimes things may go wrong and thus we work to remedy those situations and preserve trust in our brands whenever possible. With teams focused on the after-purchase journey, we provide an exceptional experience for customers.

The Representatives will be a voice for the brand advocacy and must be able to remain professional and stern when regarding policies, while presenting a kind and welcoming voice. The Representatives will troubleshoot and solve problems associated with post-purchase support and escalations related to order fulfillment, tracking, cancellation, refunds, warranty and other customer needs.

The Representatives will help with Quality Assurance and will collaborate with internal teams on content needs across platforms, leveraging feedback, learnings, and observations derived from daily interactions.

Representatives typically train and work on-site at our Lexington corporate office for 1-2 weeks, and travel accommodations may be provided during this initial period only. Representatives should then qualify to work remotely, pending satisfactory performance.

What You'll Do (Essential Duties and Responsibilities):

The role is full time, 40 hours a week

Serve as a subject matter expert for technical assistance, order status, reships, warranty review, returns, and exchange procedures.

Quickly and efficiently identify customer issues to reach a resolution, applying a project management focus towards tracking, monitoring, and evaluating the end-result customer experience from initial awareness to resolution and ensuringthat each customer receives a superior customer experience.

Share thoughtful insights with our leadership, product, marketing, and technology teams regarding overall product, customer experience, and service-related trends.

Identify issues and opportunities and partner with digital platform, operations, and/or digital product management to diagnose and find solutions.

Works closely with DTC sales, planning, transportation, and web teams to ensure all Direct orders are fulfilled timely and correctly.

Special projects as needed.

Perform other duties as assigned.

What You'll Need (Qualifications):

High School Diploma or equivalent, Bachelor's Degree Preferred

Experience with Microsoft Office

Experience in customer service, order fulfillment/management, or inventory distribution preferred

Zendesk ticketing system and Microsoft AX experience preferred.

#LI-DNP

Tempur Sealy is proud to be an Equal Employment Opportunity and Affirmative Action employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type based upon r ace, color, r eligion, age, s ex, national origin, disability status, genetics, protected veteran status, s exual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled