GBS Sr. Customer Service Rep
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At a glance
Job overview
The role provides customer service by handling calls, entering and investigating cases, and monitoring the resolution process. The incumbent documents customer concerns and gathers evidence until each case is completed, supporting UPS's commitment to quality service.
Skills & qualifications
Skills
Full job description
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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.
Job Description:
This position provides customer service, inputs and investigates cases, fields calls, and monitors the process of solving the customer's case. He/She documents incoming information regarding the customer's concern and investigates all evidence until the case is completed.
Employee Type:
Permanent UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.
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