Senior Software Engineer - Dynamics 365 Contact Center AI team

Be a great engineer - Design, implement, and ship reliable, production-grade agentic systems across the stack, owning the quality, delivery, and support of the services you build. Develop real-time voice agents - low-latency, speech-to-speech experiences with sub-second turn-taking, barge-in, interruption handling, and graceful human hand-off that feel natural in live calls. Build scalable, resilient backend services using event-driven and service mesh patterns, with high-throughput APIs (REST, gRPC), and participate in the full service lifecycle - CI/CD, Infrastructure as Code, on-call, and SLA-driven reliability. Be customer obsessed - Understand and anticipate the needs of our customers who need to react to an evolving business and technology landscape. Earn respect - Work in the code, support the service, and understand at a detailed level how the software works; partner with AI/ML, PM, and design, and mentor fellow engineers through design and code reviews. Champion Responsible AI - Embed fairness, safety, privacy, grounding, and reliability into everything you build. In short, we are looking for some great engineers to come and do what great engineers truly love to do: Solve complex problems by building great software. Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python These requirements include but are not limited to the following specialized security screenings: Master's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR Bachelor's Degree in Computer Science or related technical field AND 8+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience. Experience with cloud technologies (Azure preferred). Hands-on experience with agent frameworks, LLM orchestration, RAG, tool/function calling, and prompt/grounding strategies. Real-time voice or speech experience - ASR/TTS, speech-to-speech, telephony/media pipelines, or low-latency streaming. Familiarity with CRM platforms, contact center systems, and customer data models. Track record of setting technical direction and mentoring senior engineers. Effective collaboration and communication skills.