Adventure Specialist | Full-Time, Year Round

Description:

At Hyatt, we believe our guests choose us because of our caring and attentive colleagues who are focused on creating meaningful and memorable experiences.

As an Adventure Specialist at Hyatt Regency Lake Tahoe, you will help guests make the most of their time in Lake Tahoe by connecting them with outdoor recreation, resort programming, and local experiences. This role serves as a knowledgeable resource for guests while also supporting the coordination and execution of seasonal activities throughout the resort.

Key responsibilities include:

• Serve as a knowledgeable resource for guests seeking recommendations for local attractions, outdoor recreation, seasonal events, and resort experiences

• Promote, coordinate, and assist with booking on-site and off-site activities, including skiing, hiking, biking, paddleboarding, boating, and guided excursions

• Facilitate daily resort activities, seasonal programming, and special events

• Assist guests with activity planning and provide recommendations based on interests, ability levels, weather, and seasonal conditions

• Deliver warm, engaging, and personalized service throughout the guest experience

• Follow established safety procedures and ensure activities are conducted with guest wellbeing in mind

• Coordinate with local vendors, activity providers, and resort departments to support a seamless guest experience

• Maintain accurate guest participation records, waivers, and other required documentation

• Maintain the Adventure Center and recreational equipment, ensuring spaces are clean, organized, properly stocked, and guest-ready

• Assist with the setup, breakdown, transportation, and storage of recreational equipment and activity materials

View ourVirtual Reality Experience (https://www.youvisit.com/tour/hyatt/141102?pl=w&tourid=tour1) to spend a ‘day in the life’ of a hospitality professional at a full-service hotel.

Qualifications:

Qualifications - External

• Strong knowledge of the Lake Tahoe area and enthusiasm for outdoor recreation and adventure

• Excellent communication, interpersonal, and guest service skills

• Comfortable engaging with guests and providing recommendations in a fast-paced resort environment

• Ability to work independently while also collaborating effectively with colleagues and resort departments

• Ability to work a flexible schedule, including weekends, holidays, and varying shifts based on business needs

• Ability to lift, move, and transport recreational equipment weighing up to 50 pounds

• Previous experience in hospitality, recreation, guest services, outdoor recreation, or a related field preferred

Full-Time Colleague Benefits Include:

• Health, dental, vision, and life insurance after 30 days

• 401(k) with company match

• Paid vacation, sick leave, and personal days

• Complimentary and discounted Hyatt hotel nights worldwide

• Complimentary colleague meals during scheduled shifts

• Uniforms and dry cleaning provided

• Training and career development opportunities

• Access to wellness and mental health resources

Our Values:

Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing

Primary Location: US-NV-Incline Village

Organization: Hyatt Regency Lake Tahoe Resort, Spa and Casino

Pay Basis: Hourly

Job Level: Full-time

Job: Golf and Recreation

Req ID: INC006138

Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.