Office Technician - Child Protection & Youth Services

Office Technician - Child Protection & Youth Services

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Office Technician - Child Protection & Youth Services

Salary

$52,728.00 - $74,859.20 Annually

Location

Government Center, 3650 Braddock Ave NE, Buffalo, MN 55313, MN

Job Type

Full-time

Job Number

2026 August OT CP & YS

Department

Health & Human Services

Opening Date

08/20/2026

Closing Date

9/3/2026 11:59 PM Central

• Description

• Benefits

• Questions

General Definition of Work

Hiring 2 Office Technicians in the Child Protection and Youth Services teams within Health & Human Services

Hiring Wage: $25.35 hourly

*** Please do not state "See Resume" ***

This position will perform Office Technician duties in the Child Protection and Youth Services teams within the Social Services division of Wright County Health & Human Services.

Full time Office Technician position for the Child Protection and Youth Services teams within Wright County Health & Human Services Agency. The Office Technician performs customer service, clerical and office support to assist Department/Office management in administering programs and services provided to the County and the general public. Duties in these teams include customer service, data entry, multi-tasking, excellent organizational skills and ability to prioritize.

Performs intermediate skilled administrative support work providing customer service, clerical, office support and/or financial activities to assist Department /Office management in administering programs and services provided to the County and the general public. Work is performed under the limited supervision of a unit supervisor and/or Department Director. Limited oversight/training is exercised over less experienced office staff.

This position is assigned to specialized functions within a Department.

Essential Functions

Qualification Requirements

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.

Essential Functions

• Interacts with the public, vendors, others in the work unit, across units and with other agencies in person, on-line, or via telephone to exchange general information related to the Department’s/Office’s programs and activities; explains processes and requirements; receives and responds to complaints of both a routine and confidential nature requiring knowledge of policies, procedures, activities, and rules regarding data privacy.

• Performs records management duties specific to the Department/Office assigned.

• Responsible for complying with State of Minnesota data practices laws.

• Assists with record maintenance and maintains Department/Office specific records; i.e. scans, indexes, and maintains all current and historical files; recommends disposition of records to storage, and archives; relocates and reorganizes records as necessary, purges and/or shreds records in accordance with record retention policies; determines proper coding and enters into system.

• Performs typing and computer input of data, correspondence, activities, and other statistics.

• Accesses and enters information into databases; prepares forms, listings, informational, statistical reports, and documents by determining required data, gathering, receiving, and compiling data from several sources; reviews and compares information to verify accuracy; formats data appropriately; transmits reports as required.

• Calculates, collects, receipts, and processes all incoming fees, taxes, payments or other revenue, including entry into computer system as required; tracks and calculates Department/Office and/or program expenses; prepares purchase requisitions.

• Balances daily receipts and prepares for deposit; maintains accurate records of fees and other accounting information; generates financial reports for internal and external agencies.

• Composes and/or types letters, meeting minutes, forms, memoranda, and reports from abbreviated notes, tapes, and records; assists in preparing, updating and maintaining various Department/Office plans, manuals, and forms; prints, scans, faxes and makes copies of materials; sorts and distributes mail; tracks shipments as required; tracks and monitors the administrative office supply inventory and arranges for replenishment of items as necessary.

• Sets up appointments and meetings for Department/Office staff.

• Performs other duties and activities as assigned.

Addendum/Other Assignments

• Assists with caseload requirements, opens and closes cases, retrieves and redacts confidential client data, and contacts clients on behalf of the case manager.

• Assists with publications of newsletter and annual report.

• Updates accounts on the computer system

• Serves as point-of-contact for technical issues.

Minimum Qualifications & Knowledge, Skills and Abilities

Education and Experience

High school diploma or GED and two years of experience in administrative support with public walk-in contact, or equivalent combination of education and experience. Associates/Technical degree is preferred.

Special Requirements

Requires the ability to type 35 words per minute.

May require possession of, or ability to obtain, specific licenses and/or certifications depending on departmental assignment.

A valid driver’s license or evidence of equivalent mobility is required upon hire.

Knowledge, Skills, and Abilities

Knowledge of, or ability to learn, County government work flows and processes; knowledge of basic office procedures; skill in the use of standard office equipment; including computer and software programs; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents specific to the activities; and writing skills sufficient to compose a variety of letters, reports and forms; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to perform data entry into various databases; ability to learn and use computer systems and programs used to administer Department/Office programs; ability to format and prepare basic business communications; ability to apply program policies and guidelines related to Department/Office programs; ability to perform math calculations to calculate fees; ability to deal effectively with demanding/challenging individuals;

ability to maintain a high level of confidentiality regarding sensitive information; ability to pay attention to detail and effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; a bility to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.

Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force; work regularly requires sitting, speaking or hearing and using hands to finger, handle or feel, frequently requires standing and walking and occasionally requires reaching with hands and arms, lifting and repetitive motions; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data, operating machines, operating motor vehicles or equipment and observing general surroundings and activities; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location (e.g. business office, light traffic).

Wright County offers an exceptional benefit package including vacation, sick leave and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package, Click Here. (https://www.wrightcountymn.gov/DocumentCenter/View/36500/AFSCME-Human-Services)

01

I understand that in order for my application to receive every consideration in the selection process, I must complete all the following supplemental questions. I understand that I will only receive credit to responses that are supported in the information I provide in my employment application and that a resume will not be accepted in lieu of an application. Please check the "yes" button if you have read and understand this.

• Yes

• No

02

This position requires a high school education or GED and two years of experience in administrative support with public walk-in contact, or equivalent combination of education and experience. Associates/Technical degree is preferred. Do you possess the minimum qualifications as listed?

• Yes

• No

03

Describe your education and experience that indicates you fulfill the listed minimum qualifications.

04

This position requires typing skill with a minimum of 35 words per minute. Are you willing to take a typing test?

• Yes

• No

05

Do you possess a valid driver's license or can you provide evidence of equivalent mobility?

• Yes

• No

06

How many years of paid experience do you have providing administrative support?(Experience noted must also be reflected in your online application)

• Less than 2 years of relevant work experience

• 2 years to less than 4 years of relevant work experience

• 4 years to less than 6 years of relevant work experience

• 6 or more years of relevant work experience

07

Describe your experience providing administrative support, including employer, length of time and duties performed. If no administrative experience, type "none."

08

Please check all areas in which you have more than 2 years of paid work experience handling confidential data.

• Client financial information

• Client medical information

• Client personal information

• Client legal information

• I do not have experience working with confidential data

09

Please describe your experience handling confidential information as indicated in above question. If no experience, type "none."

10

Which of the following best describes your paid experience working with social services programs?

• I do not have this experience

• Less than 2 years of experience

• 2 years to less than 4 years

• 4 years to less than 6 years

• More than 6 years of experience

11

Please describe the type of social services programs you have worked with, including employer, length of time and duties performed. If no experience, type "none."

12

Which best describes your paid experience providing customer service to the public in person, by telephone and/or e-mail?

• I do not have this experience

• Less than 2 years of experience

• 2 years to less than 4 years of experience

• 4 years to less than 6 years of experience

• More than 6 years of experience

13

Describe your paid experience providing customer service to the public in person, by telephone and/or e-mail. If no experience, type "none."

14

Do you have at least one year of paid work experience in the following areas? Check all that apply. (Experience must be reflected in your online application)

• County Government

• County Human Services or Social Services

• Non-Profit Organizations/Social Services

• I do not have this type of experience

15

Please indicate below the programs in which you feel you are proficient. (Check all that apply)

• SSIS

• MAXIS/MMIS

• Odyssey/MNCIS

• Electronic Document Management Systems (paperless filing)

• I do not have experience with these programs

16

Which best describes your experience with Microsoft WORD?

• I do not have this experience

• Limited - generate basic letters, mail merges, envelopes and labels

• Intermediate - utilize headings, columns and tables within documents

• Advanced - create complex forms, utilizing text boxes and advanced formatting tools

17

Describe your experience with MS Word and state why you rated your experience as limited, intermediate or advanced. If no experience, write "none."

18

Which best describes your experience with Microsoft Excel?

• No experience

• Limited - basic formulas and functions

• Intermediate - creating complex formulas, functions, charts and tables

• Advanced - proficient in macros and pivot tables

19

Please describe your experience with Microsoft Excel and state why you rated your experience limited, intermediate or advanced. If no experience, type "none."

20

Which best describes your paid experience indexing and retrieving electronic records within a records management system?

• I do not have this experience

• Less than 2 years

• 2 years to less than 4 years

• 4 years to less than 6 years

• More than 6 years

21

Describe your experience indexing and retrieving electronic records within a records management system. If no experience, type "none."

22

Veterans preference points are awarded to qualified veterans and spouses of deceased or disabled veterans and are added to competitive exam results. Qualified veterans are eligible to receive 10 or 15 preference points subject to the provisions of MN Statutes 197.455. YOU MUST SUPPLY A COPY OF YOUR DD214 (Member Copy 4). Disabled veterans must also supply a letter from the USDVA verifying active duty disability. Spouses applying for preference points must supply their marriage certificate, the veteran's DD214 and a letter from the USDVA verifying the veteran's disability or death certificate. Veterans applying for promotional exams may only claim veterans preference points if they have a service connected disability of 50% or more. The five points preference is only available when applying for the first promotion after securing employment with Wright County. All required documents must be received no later than the closing deadline for accepting your application. Are you applying for Veterans Preference points?

• No

• Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge - see MN Statute 197.447

• Yes - Veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connect disability of 10% or more

• Yes - Spouse of a veteran who served on active duty 181 or more consecutive days and received an honorable discharge and has a service connected disability of 10% or more (the Veteran must also be qualified to apply for the position but their service connected disability restricts them from applying for or performing the job duties)

• Yes - Spouse of a deceased veteran who served on active duty 181 or more days, received an honorable discharge, had a service connected disability of 10% or more and was disabled at the time of death. You are ineligible if you have remarried or were divorced from the veteran.

• Yes - Spouse of a deceased veteran. You are ineligible if you have remarried.

• Yes - Current employee with a 50% or more service connected disability rating applying for the first promotion after securing employment with Wright County.

23

I understand that any falsified information, omissions of important facts, or misrepresentation of my job education or experience on either the application or during my interview may disqualify me from further consideration for employment and may be considered justification for dismissal, if hired.

• Yes

• No

Required Question

Employer

Wright County

Address

3650 Braddock Ave NE, Suite 3200 Buffalo, Minnesota, 55313

Phone

763-682-7378

Website

http://www.wrightcountymn.gov

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