Inside Sales Representative

US NY Niskayuna

Full time

R9963

Job Title: Inside Sales Representative

Summary:As an Inside Sales Representative, you will serve as a key customer contact for inquiries, sample requests, and inbound lead conversion across assigned business units. In this role, you will help create a positive customer experience by managing requests with accuracy, responsiveness, and professionalism while partnering closely with field sales and internal teams to support order processing, customer satisfaction, and business growth.

Please note that this role requires on-site presence five days per week, Monday through Friday.

Responsibilities Include:

• Handle Tier I inquiries (documentation, technical data sheets, certificates) and Tier II routing to subject-matter experts (Product, Legal)

• Own the sample order journey end-to-end: Salesforce intake, accurate transfer to SAP, follow-through to customer delivery

• Qualify and convert inbound leads; proactively keep clients informed of case and sample status

• Master Salesforce and SAP as primary tools; escalate and follow up with ad-hoc departments to completion

Qualifications:

The following are required for the role

• A bachelor’s degree is required, along with a minimum of 2 years proven experience successfully building and managing customer relationships in a sales or service setting (including sedentary, field, or similar environments). Alternatively, candidates with at least 6 years of equivalent relevant experience may be considered instead of a bachelor’s degree.

• Proven ability to represent a company’s brand positively through clear and professional communication (written and verbal).

• Experience building effective working relationships with internal teams, customers, and suppliers.

• Proficient in Microsoft Word, basic Excel, and common business technologies.

• Experience supporting customer needs in complex, international, and fast‑paced environments.

• Demonstrated ability to manage multiple customer requests, prioritize by urgency and business need, and deliver on time.

• Solid business judgment with a proactive, ownership‑oriented approach to customer issues.

• Detail‑oriented and well‑organized; able to remain professional, focused, and responsive under pressure.

The following are preferred for this role

• Bilingual in English and Spanish

• Possesses hands-on experience working with the SAP Sales & Distribution (SD) module.

• Demonstrated experience with the use of the Arkieva application, or a similar enterprise planning and forecasting platform, to support SIOP (Sales, Inventory & Operations Planning) processes.

• Familiarity with core functionalities like order processing, pricing, deliveries, and invoicing is preferred.

• Salesforce experience

• Prior experience working within the chemical industry

#LI-AW1

What We Offer:Base Pay Range: $56,300 - $82,610

The actual salary offered is determined by factors including but not limited to education, experience, skill sets, and geography. Local geographic pay differentials may not be reflected in the above pay range and will be discussed with you by a member of the HR team when applicable. If you are interested in this position, we’d ask that you apply! #BePartoftheSolution

Additionally, this role is eligible for incentive or sales variable compensation payments. The amount of these incentives is based on the terms of the Company's incentive plans, the Company's financial performance, and/or individual employee job performance.

At Momentive, compensation is one part of your overall package. We offer a fantastic variety of total rewards and development programs to support your unique needs for overall well-being and personal career aspirations.

• Health, dental & vision insurance, including critical illness coverage and optional orthodontia coverage.

• Paid parental leave for the birth of a child; adoption and surrogacy reimbursement.

• Short term disability with 100% base salary coverage.

• Company funded counseling (EAP) and assistance finding care for children, parents, or pets.

• 25 days of Paid Time Off (PTO) plus paid holidays. Additional time off with years of service.

• 401k savings plan with 5% employer match plus additional contribution based on years of service.

• Student debt pay-off program.

• Professional development programs and courses.

• Wellness programs and financial education.

Refer to the Hiring Process tab (https://www.momentive.com/en-us/careers#tabs-ff9710a15f-item-3438a9fedf-tab) on our Careers page for a detailed description of the physical job requirements and location details for candidates considering relocation.

About Us:

Momentive is a premier global advanced materials company with a cutting-edge focus on silicones and specialty products. We deliver solutions designed to help propel our customer’s products forward—products that have a profound impact on all aspects of life, around the clock and from living rooms to outer space. With every innovation, Momentive creates a more sustainable future. Our vast product portfolio is made up of advanced silicones and specialty solutions that play an essential role in driving performance across a multitude of industries, including agriculture, automotive, aerospace, electronics, energy, healthcare, personal care, consumer products, building and construction, and more.

Momentive believes a diverse workforce empowers our people, strengthens our business, and contributes to a sustainable world. We are proud to be an equal opportunity employer . Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any characteristic protected by law.

To be considered for this position candidates are required to submit an application for employment and be of legal working age as defined by local law . An offer may be conditioned upon the successful completion of pre-employment conditions, as applicable, and subject to applicable laws and regulations .

Note to third parties: Momentive is not seeking or accepting any unsolicited assistance from search and selection firms or employment agencies at this time.

For translated subtitles and to view other video content, visit our webpage (https://www.momentive.com/en-us/discover/videos) and click on the translation icon at the top right.

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