Credit/ Collections Supervisor/Manager

Description We are looking for an experienced Credit/ Collections Supervisor/Manager to support a manufacturing organization in Lansing, Michigan through a Contract assignment. This role will lead commercial credit and collections activities, balancing customer relationships with sound risk management and timely cash flow performance. The ideal candidate brings strong judgment in credit analysis, confidence in approving credit decisions, and the ability to work effectively within SAP and customer portal environments.

Responsibilities:

• Lead daily commercial credit and collections operations, setting priorities and guiding activities that improve receivables performance and reduce outstanding balances.

• Evaluate customer financial information and payment history to determine creditworthiness and make informed recommendations on credit approvals and account terms.

• Monitor aging reports, investigate delinquent accounts, and drive effective collection strategies to resolve past-due balances in a thorough manner.

• Partner with sales, customer service, and finance teams to address billing concerns, payment disputes, and account-related issues that may affect collections.

• Maintain accurate account records in SAP and customer-facing portal systems, ensuring documentation supports credit decisions, collection activity, and account status updates.

• Establish and track collection metrics, identify trends in customer payment behavior, and recommend actions that strengthen overall credit control practices.

• Review exception requests and account exposures, balancing business growth objectives with acceptable levels of financial risk.

• Support process improvements related to credit and collections workflows, including system or portal-related changes when needed to enhance efficiency and visibility. Requirements • 7+ years of experience in commercial credit, collections, or a closely related accounts receivable leadership role.

• Demonstrated ability to assess credit risk, interpret financial information, and make sound credit approval decisions.

• Strong background in commercial collections with success handling delinquent accounts and resolving payment issues.

• Experience working in SAP and using customer portal tools to manage account activity and documentation.

• Solid understanding of credit analysis principles, collections processes, and customer account management within a business-to-business environment.

• Effective leadership and communication skills, with the ability to collaborate across departments and influence outcomes professionally.

• High level of organization and attention to detail when managing account records, reporting, and follow-up activities.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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