Help Desk/Desktop Support Analyst

Description We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed.

Responsibilities:

• Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems.

• Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools.

• Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID.

• Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions.

• Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations.

• Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform.

• Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement. Requirements • At least 3 years of experience in desktop support, help desk, or end-user technical support roles.

• Demonstrated ability to troubleshoot Microsoft Windows 10/11 in a business environment.

• Hands-on experience supporting Microsoft 365 applications, including Outlook and Teams.

• Working knowledge of Active Directory and/or Microsoft Entra ID for account and access support.

• Familiarity with handling and updating service desk tickets with clear technical documentation.

• Strong interpersonal communication skills and a customer-focused approach to issue resolution.

• Ability to work independently in a remote support setting during standard Eastern Time business hours. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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