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Overnight Closer

Planet Fitness - Cambridge Fitness

Cleveland, OHFull-time$12/hrPosted todayStill listed today

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At a glance

Compensation
$12/hr
Location
Cleveland, OH
Schedule
Full-time
Work Authorization
Not specified

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Job overview

The Overnight Closer serves as a Member Services Representative, greeting members and guests, handling front‑desk duties, answering phones, checking in members, signing up new members, giving tours, updating accounts, and ensuring a clean club environment. The role also closes the shift, creates the next‑day bank deposit, and maintains a positive, customer‑focused experience during overnight hours.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceBasic Computer ProficiencyPassion for FitnessPunctuality and ReliabilityExceptional Customer ServiceStrong ListeningEmpathyProblem SolvingDiplomacyStandingWalkingLifting Up to 50 LbsAbility to Work Overnight Shift

Qualifications

High School Diploma/GED EquivalentMust Be 18+

Benefits

Medical Insurance
Paid Time Off
Vision Insurance
401(k) Match
Dental Insurance

Full job description

Benefits:

  • Free uniforms

  • Health insurance

  • Paid time off

  • Vision insurance

  • 401(k)

  • Dental insurance

  • Free food & snacks

Job Summary The Overnight Closer (Member Services Representative) will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. The Overnight Closer will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. You will also be responsible for closing that day’s shift for that business day as well as creating an accurate bank deposit. Essential Duties and Responsibilities

  • Greet members, prospective members and guests, providing exceptional customer service.

  • Handle all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate needed updates to member’s accounts.

  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.

  • Assist in maintaining the neatness and cleanliness of the club.

  • Close shift for that business day.

  • Create a bank deposit for next day.

Qualifications/Requirements

  • Customer service background preferred.

  • Basic computer proficiency.

  • A passion for fitness and health.

  • Upbeat and positive attitude!

  • Punctuality and reliability is a must.

  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.

  • Strong listener with the ability to empathize and problem solve.

  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.

  • High School diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Ability to work 3rd shift (overnights).

  • Must be able to occassionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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