Health Record and Information Technician PACE

City/State Norfolk, VA Work Shift First (Days) Overview: Sentara Pace is seeking to hire a qualified individual to join our team as a Health Record and Information Technician.

Position Status: Full Time - Day Shift

Position Location: Norfolk, VA

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits.

Overview The Health Record and Information Technician is responsible for the interpretation and preparation of all documents for precision scanning into the electronic medical record with strict attention to maintaining patient confidentiality guidelines for safeguarding patient medical information. This role is required to work within many different computer environments to track, scan, identify, validate, and access medical records. The Health Record and Information Technician I is responsible for maintaining data and statistics to support functions within the department and for the needs of patients, providers, and other applicable entities.

Education

• High School Diploma or Equivalent (required)

Experience

• 1-year experience in Health Information Services (required)

Key Responsibilities Health Information Management & Record Processing

• Retrieve, assemble, and analyze medical records for completeness, accuracy, and compliance with regulatory standards.
• Maintain electronic health record (EHR) systems by scanning, indexing, and validating documents in appropriate patient charts.
• Review provider documentation for required signatures, dates, and authentication.
• Process record requests, ensuring compliance with HIPAA and organizational policies regarding release of information.

Data Quality & Integrity

• Verify accuracy of patient demographic and encounter data in EHR and health information systems.
• Conduct quality checks on scanned and uploaded documents to ensure legibility, correct patient matching, and completeness.
• Assist with chart audits and data validation for internal quality, coding, and compliance reviews.
• Support updates to patient information to maintain consistent data integrity across clinical, billing, and reporting systems.

Confidentiality, Security & Compliance

• Maintain strict confidentiality of patient health information in accordance with HIPAA and internal privacy policies.
• Report any potential breaches, discrepancies, or security issues to the appropriate compliance or privacy officer.

Customer Service & Communication

• Provide courteous and timely responses to internal and external requests for patient information.
• Collaborate with physicians, nurses, coders, and other healthcare staff to resolve documentation or record-related issues.
• Communicate effectively with release-of-information vendors, legal representatives, and external agencies as needed.

Other Requirements

• Good hand-eye coordination and the ability to meet process document standards as set. Ability to focus on detailed processes and validate accuracy of others. ​

Benefits: Sentara offers an attractive array of full-time benefits to include:

• Medical, Dental, Vision plans
• Paid Time Off, Paid Sick Leave, Paid Parental Leave, and Emergency Caregiver Leave
• Tuition Reimbursement and Student Loan Paydown programs
• 401k/403B, 401a plans
• Career Advancement Opportunities
• Work Perks

For more information about our employee benefits, CLICK HERE!

keywords: healthcare administration, pace, elderly care, fulltime, norfolk, health information technician We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $19.76 - $30.05 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits. Benefits: Caring For Your Family and Your Career

• Medical, Dental, Vision plans
• Adoption, Fertility and Surrogacy Reimbursement up to $10,000
• Paid Time Off and Sick Leave
• Paid Parental & Family Caregiver Leave
• Emergency Backup Care
• Long-Term, Short-Term Disability, and Critical Illness plans
• Life Insurance
• 401k/403B with Employer Match
• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education
• Student Debt Pay Down – $10,000 •Pet Insurance •Legal Resources Plan •Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.

Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.

In support of our mission “to improve health every day,” this is a tobacco-free environment.

For positions that are available as remote work, Sentara Health employs associates in the following states: Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.