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Retail Customer Service Representative

The Brick

Kanata, ON, CanadaFull-timeCAD 17.6/hrTracked 1 day agoSeen in employer's feed 1 day ago
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At a glance

Compensation
CAD 17.6/hr
Location
Kanata, ON, Canada
Schedule
Full-time
Work Authorization
Not specified

Job overview

The Brick is seeking enthusiastic Customer Service Associates to join its retail locations, reporting to the Operations Manager and delivering courteous, solution‑focused support while promoting loyalty and handling order reports.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceTeamworkCommunicationMultitaskingComputer ProficiencyMicrosoft OfficeShift Flexibility

Qualifications

High School Diploma or Equivalent

Benefits

Medical Insurance
Dental Insurance

Full job description

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?

The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!

Responsibilities

  • Respond to customer inquiries and offer solutions in a courteous and professional manner

  • Follow up with customers to identify and support their needs

  • Promote customer loyalty by providing exceptional customer support

  • Review and follow up on order reports on a daily basis

  • Other duties as assigned

Qualifications

  • Strong customer service focus

  • Team oriented

  • High school diploma or equivalent

  • Exceptional communication skills, both written and verbal

  • Proven ability to multitask and maintain organization

  • Proficiency with computers and Microsoft Office programs

  • Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

  • A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

  • Competitive remuneration package that will commensurate with experience

  • Career progression potential with plenty of access to ongoing personal and professional development

  • Employee discounts

  • A dynamic environment to showcase your leadership talents.

Apply now

The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

Connect With Us! (https://careers-thebrick.icims.com/jobs/38277/retail-customer-service-representative/job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834471194)

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ID2026-38277

Posted Date (8/18/2026 12:14 PM)

of Openings1

Job LocationsCA-ON-Kanata

Job CategoryCustomer Service/Support

Position TypePermanent Full-Time

MinCAD $17.60/Hr.

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