Educational Technology Manager

Syracuse University is building something new. We’re launching SU Global to reimagine how we support and scale accessible online pathways for non-traditional learners, in a dynamic, innovative, and data-driven environment. That means rethinking how we work.

This role requires on-campus presence because the best ideas emerge from real-time collaboration, the mentorship that happens in hallways, and the spontaneous problem-solving that defines startup culture. You’ll work non-traditional hours when needed – evening and weekend coverage, whatever it takes to deliver the best-in-class experience.

We’re looking for team members who thrive in:

• High-energy, in-person environments where innovation happens face-to-face

• Flexible scheduling that follows student needs, not the clock

• Startup intensity within a world-class university structure

We’re not looking for people who want a job. We’re looking for builders who want a mission.

The Educational Technology Manager oversees the Course Builder team while actively contributing to course content production. This position collaborates with other managers on course material development and manages deployment and delivery within the LMS, overseeing troubleshooting of content issues and delegating resolutions appropriately. The position works closely with functional team leads to ensure proper Course Builder support and oversees multimedia deployment across a variety of online courses. This position provides deployment, consultation, and training in technology use, including Blackboard and assistive technology, and leads support documentation for online courses developed by the Center. The manager supervises Course Builders across enterprise platforms including Blackboard, Kaltura, SharePoint, MS Teams, PlayPosit, and Articulate 360 to support faculty and students effectively.

This position requires regular on-campus presence and occasional schedule flexibility, including evenings and weekends based on student and operational needs. Staff operate in a fast-paced, collaborative environment supporting non-traditional learners through an evolving, data-informed model.