Lab Support Engineer

Job Description

Insight Global is seeking a Lab Support Engineer to join a growing technology team in Austin, TX. This individual will be responsible for maintaining and improving Linux and Windows-based server environments that support hardware development, reliability testing, and engineering validation efforts. The ideal candidate will have strong Linux administration experience, hands-on server and hardware knowledge, and a passion for automation. This role goes beyond traditional support and requires someone who can build, improve, and automate infrastructure while ensuring high availability across complex lab environments.

Responsibilities:

• Support and administer Linux and Windows server environments
• Deploy, configure, and maintain lab infrastructure supporting engineering teams
• Install, rack, troubleshoot, and replace server hardware and components
• Support reliability, thermal, and hardware validation testing environments
• Monitor and maintain lab uptime and operational stability
• Build and improve automation solutions for infrastructure management
• Manage Infrastructure-as-Code deployments using Ansible, Puppet, or similar technologies
• Assist with lab setup, expansion, and reconfiguration projects
• Troubleshoot operating system, networking, hardware, and infrastructure issues
• Support engineering teams with data collection systems and testing environments
• Develop documentation, standards, and repeatable operational processes
• Identify opportunities to improve reliability, scalability, and operational efficiency
• Partner with teams located globally, including engineering groups in Bristol

Skills and Requirements

• 3-6+ years of Linux systems administration experience

• Experience supporting both Linux and Windows server environments

• Strong understanding of server hardware and troubleshooting

• Experience with: Infrastructure-as-Code Ansible Puppet Server deployment and configuration Hardware installation and maintenance

• Knowledge of networking concepts including: VLANs VPNs Routing Subnetting Wi-Fi troubleshooting

• Experience supporting physical infrastructure, including: Rack-mounted equipment BIOS/Firmware upgrades BMCs (Baseboard Management Controllers) Out-of-band management networks PDUs (Power Distribution Units)

• Strong troubleshooting and root cause analysis skills

• Experience working independently in fast-paced environments

• Strong communication and documentation abilities

• Python scripting or software development experience

• Experience building automation tools and workflows

• Monitoring platforms such as: Prometheus Grafana Zabbix OpenTelemetry

• Experience with: Docker Containerd Kubernetes

• Experience managing: Nginx HAProxy Load balancers Reverse proxies

• Performance troubleshooting across: CPU Memory Storage Networking

• Infrastructure design experience

• Experience supporting engineering labs, hardware development environments, semiconductor organizations, or test labs

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].