OT Tech Specialist

About the Role:

The CBRE OT Tech Specialist delivers on-siteoperational technology (OT) support across CBRE-managed facilities, serving asthe primary point of contact for field-level incident resolution, systemmaintenance and client-facing technical guidance. This role combines hands-ontechnical expertise with a service-first mindset to keep critical OTenvironments running reliably.

What You’ll Do:

On-Site Technical Support

‒ Deliver Level 1 and Level 2 technical supportfor OT systems and endpoints at client sites.

‒ Install, configure, troubleshoot, upgrade andmaintain OT-related workstations, printers, wireless devices, handheld devicesand peripherals following established standards.

‒ Perform basic networking tasks including cabletracing, IP configuration and connectivity verification.

‒ Support workstation and server deployment,including basic OT system configurations.

‒ Travel to multiple client locations to providein-person field coverage as directed.

Incident and Service Request Management

‒ Own incident resolution from intake to closure,tracking all work in the service management system.

‒ Meet or exceed CBRE service level agreements(SLAs) on all incidents and service requests.

‒ Escalate unresolved issues promptly to theappropriate team or third-party vendor.

‒ Maintain accurate asset records, contributing totimely and reliable inventory data.

‒ Provide after-hours support for criticalincidents, outages and scheduled projects when required.

Client Engagement

‒ Build trusted relationships with clients bydemonstrating empathy, active listening and a clear understanding of theirconcerns before proposing solutions.

‒ Communicate technical solutions in plainlanguage tailored to each client's skill level.

‒ Advocate for the IT service provider model byexplaining its value and reinforcing a collaborative partnership.

‒ Contribute to client satisfaction metrics bytreating every interaction as an opportunity to build confidence.

Process Improvement and Documentation

‒ Identify gaps in established procedures andrecommend improvements to the regional manager.

‒ Develop and maintain knowledge base articlescovering both customer-facing guides and internal technical reference.

‒ Apply creative problem-solving alongsidestandard operating procedures to resolve non-routine issues.

‒ Communicate openly with management and teammembers to share insights and flag emerging issues.

Technical Skills

‒ Candidates should bring familiarity with thefollowing technologies and hardware:

‒ Operating systems and software: Windows 10,macOS, iOS, Microsoft Office, common internet browsers, VPN, local accountmanagement, command line and system management tools.

‒ Hardware: desktop and laptop computers, iPads,iPhones, Android devices, printers, video conferencing equipment and IP phones.

‒ Networking: working knowledge of wide areanetworks, TCP/IP and server operating systems is an asset.

‒ Service frameworks: understanding of ITILmethodology and experience with service management systems.

Core Competencies

‒ Client focus: consistently meets CBREexpectations for exemplary service by placing the client's perspective at thecenter of every decision.

‒ Communication: articulates technical andnon-technical information clearly in writing and verbally, adjusting style tothe audience.

‒ Urgency assessment: accurately reads thepriority of a request and responds accordingly.

‒ Reliability: punctual, consistent attendancewith the ability to manage time across multiple concurrent assignments.

‒ Physical requirements: ability to move boxes andcomputer equipment weighing up to 50 pounds and position oneself to installequipment including under desks.

‒ Mobility: willingness and ability to travelregularly to client sites outside the primary office.

What You’ll Need:

• Bachelor's Degree preferred with up to 3 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.

• Ability to use existing procedures to solve standard problems.

• Experience with analyzing information and standard practices to make judgments.

• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.

• Organizational skills with a strong inquisitive mindset.

• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.

Why CBRE

When you join CBRE, you become part of the global leader in commercial real estate services and investment that helps businesses and people thrive. We are dynamic problem solvers and forward-thinking professionals who create significant impact. Our collaborative culture is built on our shared values — respect, integrity, service and excellence — and we value the diverse perspectives, backgrounds and skillsets of our people. At CBRE, you have the opportunity to chart your own course and realize your potential. We welcome all applicants.

Our Values in Hiring

At CBRE, we are committed to fostering a culture where everyone feels they belong. We value diverse perspectives and experiences, and we welcome all applications.

Disclaimers

Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future.

Applicant AI Use Disclosure

We value human interaction to understand each candidate's unique experience, skills and aspirations. We do not use artificial intelligence (AI) tools to make hiring decisions, and we ask that candidates disclose any use of AI in the application and interview process.

About CBRE Group, Inc.

CBRE Group, Inc. (NYSE:CBRE), a Fortune 500 and S&P 500 company headquartered in Dallas, is the world’s largest commercial real estate services and investment firm (based on 2024 revenue). The company has more than 140,000 employees (including Turner & Townsend employees) serving clients in more than 100 countries. CBRE serves clients through four business segments: Advisory (leasing, sales, debt origination, mortgage serving, valuations); Building Operations & Experience (facilities management, property management, flex space & experience); Project Management (program management, project management, cost consulting); Real Estate Investments (investment management, development). Please visit our website at www.cbre.com.

CBRE carefully considers multiple factors to determine compensation, including a candidate’s education, training, and experience. The minimum salary for the OT Tech Specialist position is $85,000 annually and the maximum salary for the OT Tech Specialist position is $100,000 annually. The compensation that is offered to a successful candidate will depend on the candidate’s skills, qualifications, and experience.

Equal Employment Opportunity: CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law.

Candidate Accommodations: CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company’s success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).

CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)