Operations Staff
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At a glance
Requirements
Credentials this posting asks for.
Job overview
Pluang seeks an Operations Staff member to run daily settlement operations across multiple assets, handling top‑up, cash‑out, crypto transfers, gold withdrawals, reconciliations, and regulator escalations. The role demands strong attention to detail, disciplined timelines, and the ability to work with various internal tools while communicating clearly in Bahasa Indonesia and English.
Skills & qualifications
Skills
Qualifications
Full job description
About Us
Pluang is Indonesia’s leading multi-asset investment platform, offering products such as Indonesian Stocks, Crypto, US Stocks, Mutual Funds, and Gold. Our mission is to make investing accessible, seamless, and secure—so more Indonesians can achieve financial independence. Backed by $110M+ in funding from global investors like Accel and Openspace Ventures, we’re one of Indonesia’s fastest-growing fintechs. Discover more about our vision here. Role Overview Run daily settlement operations across multiple assets — covering top up, cashout, reconciliation, Jira Escalation handling, CDD and Edd Process, withdrawal process and reporting to regulators. The role requires strong attention to detail, discipline around daily timelines, and comfort working across multiple systems at once. Key Responsibilities
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Process USD top up & cashout (Direct Deposit and OTC), and manual cashout
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Process and analysis crypto high risk transfer
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Handle gold withdrawal and report gold WD to regulator
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Perform monthly reconciliation
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Manage the GoAML Message Board, LTKM, and escalations from the regulator
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Handling Jira escalation from the Customer Experience
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Support onboarding: Institutional Account Opening, Partner EDD, and SID (KYC) remediation
Required Qualifications
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Bachelor’s degree (Economics, Accounting, Management, or related field)
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1–3 years of experience in operations/settlement/back office, ideally in fintech, banking, securities, or e-money
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Detail-oriented, resilient with high-volume repetitive processes, and disciplined with daily deadlines
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Proficient in Excel/Google Sheets; quick to adapt to multiple internal tools/panels
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Comfortable handling cross-asset transactions (fiat, gold, crypto)
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Clear written communication in both Bahasa Indonesia and English
Nice to Have
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Experience in multi-currency reconciliation and settlement
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Familiarity with gold/commodity processes and KBI reporting
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Familiarity with crypto/blockchain basics
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Familiarity with Jira and operational escalation flows
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Want the inside scoop on our culture, the interview process, and the amazing team at Pluang? Click here to find out!
Curious about what it's like to work with us? Get a glimpse of life at Pluang through the eyes of our team! Check out our Instagram!
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