Senior Branch Member Account Specialist - Englewood Cliffs, NJ

Experience Required

1 - 3 years

Minimum Education Required

High School Diploma or Equivalent

Compensation

$15.92 / Hourly

Hours Per Week

40

Number Of Positions

1

Shift

First Shift (Day)

Job Description

Description

WHO WE ARE

We're in the business of people helping people, and you can help us make an impact on our members' lives and in your community. Whether it's helping a member make a transaction, buy their first home, or improve their financial wellness one step at a time - you have an impact on their lives just by working here, no matter what your position may be.

Work with us - and be part of something bigger than banking.

In exchange for your time and talents, we offer generous benefits, including:

Retirement benefits - pension plan, 401(k) with employer match

Excellent health benefits - medical, dental, vision, and supplemental coverage

Flexible Paid Time Off (PTO), Volunteer Time Off (VTO), and Wellness Time Off (WTO)

10+ paid holidays per year

Lifestyle Spending Account (LSA) stipend for wellness, caregiving, or personal expenses such as student loan repayment and tuition reimbursement

Employee recognition program

...and more!

At Visions, we do, and will continue to, treat all of our employees fairly and with complete respect, and we strive to celebrate the diversity of our employees.

ABOUT THE POSITION

Position Title: Senior Branch Member Account Specialist

Position Overview: Looking for a career where you can build relationships, help people reach their financial goals, and continue growing professionally?

As a Senior Branch Member Account Specialist, you'll serve as a trusted resource for members throughout some of their most important financial moments, whether that's opening a new account, applying for a loan, planning for the future, or finding solutions that improve their financial well-being.

This is more than a traditional banking role. You'll combine relationship building, problem solving, and financial guidance while working alongside an experienced team dedicated to delivering exceptional member experiences.

Whether your background is in banking, retail, hospitality, sales, or customer service, Visions provides comprehensive training, ongoing development, and opportunities for advancement. If you're looking for a role where your work makes a difference and where you can build a long-term career, we'd love to talk with you.

Position Type: Full-Time. Typical shifts include Monday through Friday 8:30AM to 5:30PM, with rotating Saturday shifts 8:30AM to 12:30PM.

Compensation Range: $24.36/hr. - $25.50/hr. Hiring rates may be dependent on a number of factors, including years of directly related work experience, education, geographic location or special skills

Location: Position is on-site at our Englewood Cliffs Branch located at 120 Van Nostrand Avenue, Englewood Cliffs, NJ.

What You'll Do:

Build meaningful relationships with members and become a trusted resource for their financial needs

Open and service customer, business, and IRA accounts while ensuring a seamless member experience

Guide members through consumer lending options and support them throughout the application process

Identify opportunities to connect members with products and services that align with their goals

Resolve complex member concerns with professionalism, empathy, and attention to detail

Support branch operations, including cash handling and transaction processing when needed

Collaborate with teammates across multiple branch locations to deliver consistent, high-quality service

Represent Visions in the community through local events and outreach activities

What success looks like:

Members view you as a trusted advisor and choose Visions for their ongoing financial needs

You confidently help members navigate financial decisions and identify solutions that fit their goals

Member concerns are resolved efficiently and positively

Member relationships grow through meaningful conversations and personalized service

You balance operational accuracy with genuine commitment to member experience

You contribute to a positive, supportive team culture while helping the branch achieve its goals

WHAT WE'RE LOOKING FOR

Minimum qualifications:

High school diploma or equivalent with 1-3 years of related experience

Ability to obtain a Notary Public license within one year of accepting the role

Proficiency with Microsoft Office applications

Strong communication, interpersonal, and member service skills

Ability to manage multiple priorities while maintaining attention to detail

Preferred qualifications:

Associate degree

Two to four years of experience in customer service, retail banking, financial services, or a related industry

Experience opening and servicing consumer deposit accounts

Experience with consumer lending products and applications

Cash handling and transaction processing experience

At this time, Visions Federal Credit Union will not sponsor a new applicant for employment authorization or offer any immigration related support for this position.

MISSION AND VALUES

Our mission is to MAKE VISIONS MATTER.

To our members, we will provide value and relevance.

To our employees, we will be a premier organization and provide opportunities for career advancement.

To our community, we will be a leader and provide a positive impact.

At Visions, we're an organization with Integrity that builds Community, provides exceptional Service to all, and continually strives to earn your Trust.

We make Visions matter. You can, too. #ClaimYourSeat

LEARN MORE

Click a link to learn about:

Visions FCU

Employee benefits

Employee culture

Community giveback

If you have any questions, please contact the Talent Team directly at 800.242.2120, ext. 10501 or by emailing us at [email protected].

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Place of Work

On-site

Requisition ID

SENIO003641

Job Type

Full Time