Warehouse Lead Agent

We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 19,000 trained professionals

• 350+ locations worldwide

• Fortune 500

• Globally unified systems

Scope of Position: To assist the supervisor with the pursuit of Warehouse Excellence by promoting a culture of Safety & Security, loading/unloading trucks, interacting with agents to ensure data entry protocols are being followed at all times, while setting an example for others.

Responsibilities:

Facility Compliance

• Ensure a safe and secure work environment, following all OSHA rules, as well as state and local laws.

• Maintain warehouse procedures and Expeditors Security & Safety standards.

• Maintain a clean and professional facility meeting all the warehouse excellence requirements.

• Reporting any issues with equipment to ensure safe operational condition.

• Help to manage inventory of packaging materials and supplies.

• Adhere to all company, country compliance standards (ITAR, DG, Wood pallets, TSA, CFS etc)

Labor Management

• Support the vision and goals as outline by the warehouse management and communicate them in huddles, set the example for others.

• Support employee versatility (cross training).

• Abides by all Expeditors policies and procedures.

• Support company, district and product goals.

• Teaching our culture mission and goals.

Operations and Quality

• Daily monitoring of Warehouse Workflow exception dashboards to ensure timely execution, (GNS WF inbound/outbound, GNS Manifest work board outbound, EAD WF).

• Oversee the processes, following operational standards (OPS) and KPI expectations.

• Ability to cover any other warehouse agent / desk function.

• Ensures accurate and timely data entry into our system through receiving, scripts, loading, unloading etc.

• Accurate weighing and dimensioning of cargo.

• Accurate labeling of freight.

• Accurate put away locations

• Completes EOS reports.

• Will run huddles when a supervisor is not available.

• Helps to Improve safety, quality, process and cost through continuous improvement methods

• Participate in transitioning new customers as needed

• Manage, prevent, and resolve inventory, over/short/damage, process and customer exceptions

• Perform process audits where applicable

• Keeping the board updated with dock door and staff information current.

• Escalation point for agents when supervisor is not readily available.

• Whatever task the Supervisor/Manager assigns

Financial

• Keeping costs down by communicating what is needed on the shift to support our operations, including sending contract workers home/calling people in late/managing OT.

• Education: High School Diploma

• Experience: 2 years working in warehouse operations and showing potential in leadership through behavior and actions.

Knowledge/ Skills:

• Solid understanding of OSHA rules, state, local, and company Health and Safety rules and compliance.

• Strong decision-making skills.

• Strong team leadership, customer service, and account management skills

• Professional written and verbal communication skills

• Critical thinker & resourceful

• Adaptable to change, reliable and self-motivated.

• Has a positive attitude and works well with others

• Knows his job and the jobs around him well and is consistently seeking knowledge.

• Exemplifies the Behavioral Absolutes.

• Developing process improvement skills

• Developing skills in statistics, data analytics productivity and KPI performance

• Flexible, problem-solver, sense of urgency, quick thinker, organized

• Pro-active, ability to foresee incidents and adhere to warehouse safety practices

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results.

• Must be able to handle stress caused in meeting deadlines with tight scheduling requirements.

• Must be able to shift priorities easily.

• Must be able to lift at least 25 # and bend and twist from time to time.

Personal Development

• Must meet company standards of 52 hours of training per year.

• Completes mandatory training when required

• Level 1 Trainer

• Leadership Platform

• Temperature Control Training

• Must complete Presentations Course and Fierce Conversation upon course availability

• Must complete Level 1 Certification within 1 year.

• GDP compliance certification within 1 year

• H&S certification within 1 year

• Dangerous Goods for Air and Ground Certification within 1 year

• IATA/FIATA

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation, Holiday, Sick Time

• Health Plan: Medical

• Life Insurance

• Employee Stock Purchase Plan

• Training and Personnel Development Program

• Growth opportunities within the company

• Employee Referral Program Bonus

Shift: Monday - Friday | 07:00am - 04:00pm

Reporting Structure: Warehouse Supervisor, Warehouse Operations Manager, Warehouse Manager