Clerk (OA)

Summary

About the position: This position is Non-appropriated Fund (NAF) and is located at the VAT/UTAP Office, Ramstein AB, Germany Receives US and EURO checks, US and EURO Cash, money orders from authorized patrons seeking relief from payments including German Value Added Tax (VAT). This position does not offer logistical support.

Duties

Briefs and educates eligible customers on the rules, regulations, and legal limitations of the VAT and UTAP programs. Verifies eligibility by checking ID cards, SOFA status, and applicable orders/logistical support documents, as well a reviews rental contracts, directs and guides customers to utility providers based on grid operation maps. Issues, accounts for, and audit controlled VAT forms (NF-1 and NF-2). Reconciles returned VAT forms with receipts and performs electronic filing for upload to Customs offices. Addresses and provides guidance/requirements to resolve issues with US and German Customs offices. Enrolls eligible personnel into the UTAP program, communicating directly with German utility providers to establish tax-free accounts. Responsible for identifying discrepancies and advising solutions for utility bills. Acts as a liaison between customers and utility providers to correct complex issues. Collects administration and registration fees for program enrollment, processes credit card transaction and distribution requests. Operates a credit card terminal, maintains a daily fund report, and performs end-of-day transaction reconciliation. Maintains highly accurate physical and electronic filing systems. Utilizes office automation software (databases) to input customer data, update account statuses, and generate reports for management review. Verifies eligibility annually for over 14,000 customers, with various service providers. Resolves customer inquiries regarding utility accounts or rejected VAT forms. Maintains a professional and courteous demeanor while handling high volumes of customers and managing stressful situations diplomatically. If interested in this position please preview the online application: https://apply.usastaffing.gov/ViewQuestionnaire/13042333 Qualifications

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 09/01/2026 The Area of Consideration for this vacancy announcement is U.S. Citizens and legal U.S. residents in Germany. In accordance with the Status of Forces Agreement between Germany and the U.S., you must be a U.S. citizen or citizen of a NATO country with a U.S. permanent resident card in order to be eligible for NAF employment. Citizens of Germany (including dual citizenship if Germany is one of the countries) as well as "ordinarily resident" US citizens are not eligible for NAF employment per SOFA agreement. If not already in the commuting area, must be able to verify the ability to arrive before a firm job offer can be sent. Business Based Action Family Member Preference Military Spouse Preference Outside Applicant Veteran Spouse/Widow/Parent of Veteran Transition Hiring Preference In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Qualifying Experience: Must possess administrative, clerical, or customer service experience that demonstrates the ability to perform the duties of the position. Must be proficient in standard office automation software, including Microsoft Office (Word, Excel, Outlook) and database management. Must possess basic arithmetic skills required for fee collection and daily transaction reporting. Requires strong oral and written communication skills in English to effectively brief patrons on complex program regulations. Basic knowledge of the host-nation language (e.g., German) or the ability to effectively write in an easily translatable format is preferred but not mandatory.

Education

Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution in order to qualify. FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying. How You Will Be Evaluated

Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination is made that you have inflated your qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility. You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation. To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume. Other Information

Male applicants born after December 31, 1959, must complete a Pre-Employment Certification Statement for Selective Service Registration. U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. or U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal affiliation. All Federal NAF employees are required by PL 104-134 to have salary payments made by electronic funds transfer/direct deposit. Probationary period may be required. Selection is subject to restrictions resulting from hiring preferences and priority consideration eligible. Additional selections may be made from this vacancy announcement for up to 60/90 days after the closing date. Multiple positions may be filled from this announcement. Payment of Permanent Change of Station (PCS) costs is not authorized based on a determination that a PCS move is not in the Government's interest. LQA is not authorized. Post Allowance is authorized for Regular Full Time employment category. This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force. Applicants must be able to provide a REAL ID or present a combination of source identity documents authorized to facilitate access to the installation. Please contact the servicing HR Office with any questions. This position does not offer logistical support.