Eligibility Worker
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At a glance
Job overview
The Eligibility Worker conducts interviews, assesses client needs, determines eligibility for public assistance programs, explains regulations, monitors cases, makes referrals, handles fraud referrals, prepares appeal documentation, and represents the agency in hearings while providing public education and collaborating with community partners.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Job Duties
The Eligibility Worker is responsible for conducting thorough interviews, assessing client needs, and determining eligibility for a wide range of public assistance programs, including emergency assistance, cash, food, child care, health care, and county burial services. The role requires evaluating client circumstances through face‑to‑face or phone interviews, explaining program regulations, and ensuring applicants understand data privacy rights and responsibilities. Eligibility Workers respond to public inquiries, examine applications, and guide clients toward the most beneficial program options. They monitor ongoing cases for changes affecting income, assets, or household composition, complete required redeterminations, and maintain familiarity with county, state, and federal regulations. The position involves making referrals for additional services, assisting clients in resolving issues that affect their eligibility, and initiating fraud referrals when necessary, including compiling evidence and testifying in court. Workers establish overpayments and implement repayment procedures, manage case transfers between counties to avoid interruptions in assistance, troubleshoot computer system issues, prepare appeal documentation, and represent the agency in appeal hearings. They participate in training, interpret updated policies and manuals, collaborate with coworkers and community partners, and ensure high‑quality work through peer review. Additional responsibilities include public speaking for community education, coordinating with other agencies and service providers, and maintaining professionalism while working with clients from diverse backgrounds, including those experiencing emotional distress or crises.
Minimum Education Required
The minimum education required for the Eligibility Worker position is a high school diploma, along with two years of additional advanced education and four years of previous work experience in a related field, or an equivalent combination of education and experience sufficient to perform the essential job functions.
Minimum Experience Required
The minimum experience required for the Eligibility Worker position is four years of previous work experience in a related field, in addition to the educational requirements. This experience may also be met through an equivalent combination of education and relevant work that prepares the applicant to perform the essential functions of the job.
Shift
First (Day)
Number of Openings
1
Public Transportation Accessible
No
Compensation
$26.51 - $39.78 / Hourly
Postal Code
55336
Job Type
Full Time
Place of Work
On-site
Requisition ID
58713
Job Benefits
This full‑time position offers a comprehensive benefits package that includes medical, dental, and life insurance, along with paid holidays, sick leave, and vacation. Employees enjoy a consistent Monday through Friday schedule from 8:00 AM to 4:30 PM, as well as a competitive salary range of $26.51 to $39.78 per hour depending on experience, with strong organizational commitment to pay equity. Additional benefits include retirement and insurance options, ongoing training and professional development opportunities, and a supportive work environment that encourages growth and collaboration.
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