PERMIT TECHNICIAN (Occupancy Inspections)

Accepting Applications from: All Persons Interested Service Line/Section: Houston Permitting Center/Occupancy Inspections Reporting Location: 1002 Washington Avenue Workdays & Hours: Monday – Friday, 8:00 am – 5:00 pm* Subject to change

DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS Performs a variety of paraprofessional support involved in the acceptance, review, and dissemination of a wide variety of building permit applications and documents. Provides information to customers on building permit requirements, codes, ordinances and inspection procedures.• Researches, analyzes, and resolves internal and external customer problems and inquiries face to face, via telephone and through email.

• Prepares documentation for permit applications, inspections, and cancellation actions.
• Assists customers with scheduling inspections and inspection inquiries.
• Records, logs, compiles, and maintains various permit related files data, documents, plans and reports.
• Understands the functions of all sections of Building Code Enforcement and responds to customers questions on procedure application requirements and status of permit application.
• Recognizes permit system issues and submits Service Now Tickets and/or procedure facilitates remedies.
• Determines and calculates various permit fees.
• Appropriately screens customers concerns by providing assistance in English and/or Spanish by utilizing, email, phone calls, Q-Flow, and Live Chat.
• Performs other duties as required.

WORKING CONDITIONS The position is physically comfortable most of the time with occasional periods of stooping, bending and/or light lifting of materials of up to 10 pounds. In the Houston Permitting Center, the position may require lifting of moderately heavy items, such as plans (up to 40 pounds).EDUCATIONAL REQUIREMENTS Requires a high school diploma or a GED.

EXPERIENCE REQUIREMENTS Two years of experience as a Permit Technician Aide or in customer service are required.

An Associate degree may be substituted for the experience requirement.

LICENSE REQUIREMENTS NonePreference shall be given to applicants with experience in customer service. The use of ILMS, Q-Flow, and/or Microsoft Office Environment. Word, Excel, Microsoft Teams, Outlook and Live Chat.

Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.* SELECTION/SKILLS TESTS REQUIRED: None However, the department may administer a skills assessment evaluation.

SAFETY IMPACT POSITION: No If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATION Factors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 15

APPLICATION PROCEDURES Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at: www.houstontx.gov.

To view your detailed application status, please log-in to your online profile by visiting: http://agency.governmentjobs.com/houston/default.cfm or call 832-393-6015.

If you need special services or accommodations, call 832-393-6015. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of information provided.

Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances were required.

EOE Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy.