Customer Service Representative in Diamond Bar, CA

Adecco is hiring a Customer Service Representative to be a part of a valued local client in Diamond Bar, CA. This role is responsible for managing customer accounts, processing orders, resolving product and billing issues, and supporting sales and marketing initiatives. The ideal candidate is highly organized, customer-focused, and skilled at managing multiple priorities while delivering exceptional service and maintaining accurate business records.

Key Responsibilities

Order Processing & Account Management

• Maintain and update customer account profiles, including pricing and product information.

• Process new, repeat, warranty, sample, manual, and EDI orders accurately and efficiently.

• Manage domestic, import, and DDP orders, including commercial documentation and shipping coordination.

• Verify purchase order pricing prior to order entry.

• Resolve issues related to minimum order quantities, case pack requirements, and freight policies.

• Provide shipment confirmations, inventory availability updates, and order status information to customers and sales representatives.

• Coordinate with warehouse teams to track orders, shortages, and missing shipments.

• Process credit memos, return authorizations (RMAs), and exchange requests.

• Investigate and resolve billing discrepancies in partnership with the Accounting department.

• Respond to customer inquiries promptly and ensure timely resolution of concerns.

Qualifications

Required

• High school diploma or equivalent.

• 2+ years of customer service, order management, inside sales support, or account coordination experience.

• Strong communication and problem-solving skills.

• Proficiency in Microsoft Office Suite, including Excel and Outlook.

• Ability to manage multiple priorities while maintaining attention to detail.

• Experience working with ERP systems and/or EDI order processing preferred.

• Strong organizational and customer relationship management skills.

Preferred

• Experience supporting retail, hardware, electrical, distribution, or manufacturing customers.

• Knowledge of order fulfillment, logistics, and inventory management processes.

• Technical troubleshooting experience for consumer products is a plus.

Why Join Us?

We offer the opportunity to work with industry-leading customers while playing a critical role in delivering an exceptional customer experience. You'll collaborate across departments, contribute to business growth, and be part of a team committed to service excellence and continuous improvement.

Apply today and become a key contributor to our customer success strategy.

Pay Details: $20.00 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act

• Los Angeles City Fair Chance Ordinance

• Los Angeles County Fair Chance Ordinance for Employers

• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.