Financial Transaction Specialist I, Remittance Ops Research

SC-Greenville

Full time

R0001359

About Us

Fueled by a fundamental belief in innovation, Resurgent Capital Services is an industry-leading financial services company in our sector. It all began 25 years ago when a small group of successful entrepreneurs had a vision for a new type of asset receivables company. One with a commitment to superior service and a personal touch with every interaction. We believe that demonstrating integrity in everything we do, maintaining a strong commitment to compliance, and doing things the right way is a sustainable business model. We want you to feel like your work has an impact and makes a difference every day. Join us as we develop strategies for change and transform the trajectory of your career!

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Job Summary: The Financial Transaction Specialist I, Remittance Ops Research is responsible for assisting internal and external customers with payment discrepancies, processing document transactions which include some moderately complex tasks. This role requires judgment, experience, and a high level of efficiency and accuracy daily. Treasury Operations is a deadline-oriented department with high payment volumes that adapts to changing business needs. A successful candidate is a team player who accommodates changing priorities while maintaining high quality. Strong candidates will be process minded, have high attention to detail, and a desire to take full ownership of their role. This role will report to the Manager of Remittance Ops.

Roles & Responsibilities:• Prepare and post payment batches from a variety of sources including sellers, consumer credit counselors, payment vendors and debt settlement agencies o Use technologies necessary to retrieve and open remittance files, understanding both conceptually and operationally how to use common security protocols including but not limited to Secure FTP, PGP, and secure download services. o Manipulate quickly and accurately a variety of bulk source data in Excel for processing in Resurgent’s transaction platform o Ability to handle large and complex files while maintaining data integrity o Reconcile Image Cash Letter deposits o Identify process anomalies and work with sender and Management to resolve o Decision questionable payments based on departmental guidelines o Communicate to Sellers, Trustees, and internal customers including Call Center Staff, Client Services, the Mail Center, Bankruptcy Unit o Authorize payment batches for processing o Update and allocate research platforms for Remittance Ops

• Research payment problems o Posting suspense o Negative balances o Missing/Misapplied

•Process recurring tasks o Payment Monitoring jobs o NSF/Payment Returns o Deposit Adjustment Notices

•Process/Extract data via the Remittance Processing platform o Sanitize data captured by (optical character recognition) OCR. o Correctly recognize work by type o Validate account numbers o Reconcile remittance to check

• Ensure that procedures are up to date and accurate• Identify process gaps and potential liabilities and communicate them to Management• Adhere to Resurgent standards and procedures in all activities• Perform other duties as assigned by Supervisor or Manager

Skills & Qualifications:• 4+ years related experience• Strong problem-solving/critical thinking skills• Excellent communication and interpersonal skills with the ability to communicate effectively at all levels in person, by phone and in writing• Self-sufficient, reliable with a high aptitude for learning and advancement• Ability to prioritize workload based on business impact and manage time effectively• Ability to work independently with a high attention to detail• Advanced Microsoft Word, Excel, Outlook required.

Educational Requirements:• College Education, Technical training or financial experience preferred.

Resurgent is an Equal Opportunity employer that is fueled by our diverse and inclusive work environment. Are you excited about this opportunity, but your skills and experience aren't an exact match? We encourage you to apply anyway! You may be just the person we are searching for to fill this or another position. We would love to consider you for the Resurgent team!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state, or local laws.

At Resurgent Capital Services, we're not just about debt collection; we're about fostering personal and professional excellence. Our mission is two-fold: to deliver exceptional customer service and create a thriving environment where talented individuals can flourish.

Joining Resurgent means joining a community where your contributions matter. Whether you're in customer service, IT, analytics, or operations, you'll find your role essential to our collective success. We're committed to providing the tools, training, and support you need to excel and advance in your career.

We're looking for individuals who share our commitment to:

• Treating everyone with empathy and respect

• Supporting customers as they navigate financial challenges

• Creating solutions and making a positive impact

• Using data to make the best decisions possible

Explore our careers and discover how you can make a difference at Resurgent Capital Services.