Surgery Patient Scheduler

Summary In collaboration with the Surgical Service Manager or Charge nurse, coordinates surgery scheduling, patient education and customer service. Essential Duties & Responsibilities include the following. Other duties may be assigned. + Responsible for answering and responding to patient phone calls manage team voicemail and email and appropriately triage patient phone calls and forward them to the responsible party. + Performs computer scheduling of patient appointments for surgery, endoscopy, and outpatient procedure. Coordinate’s scheduling of clinic, lab, imaging, outpatient, and rehabilitation appointments + Responsible for supporting coordination of patient care between team members, other service line teams and/or other departments. + Accurately enter physician's orders into electronic medical record. + At direction of physician or other care providers, may complete standard (non-complex) patient forms such as FMLA, Short Term Disability, Workers Compensation, and other designated requests. + As directed, provide patients with information packets and/or documents in accordance with physician protocols. + Communicates with staff and departments regarding scheduling changes (i.e., add-ons, cancellations, delays). Maintains the surgery schedule. Acts as the central focus for communication in the patient care unit for the members of the healthcare team, patients, and visitors. + Prepares patient EMR and paper chart for upcoming scheduled surgical procedures including but not limited to physician orders, pre-op History and Physical, Clinic note, and pertinent lab results. + Provides keyboarding, computer, clerical, and phone support for department. + Provides communication with patients regarding pre and postoperative instructions and registration. + Actively participates in training and orientation of new staff. + Acts as immediate back-up to other teams within own service line, or back on to other service line teams, as assigned. + Consider age-related factors when dealing with patients ranging from neonates, pediatrics, adolescents, adults, and geriatrics. Applies knowledge of age-related factors appropriately in accordance with professional standards and departmental policies & procedures. Education and/or Experience Experience with scheduling surgical procedures. Strong working knowledge of medical terminology. Proficient computer skills and familiarity with using a database, spreadsheet, and word processing program. Preferred graduate of 2 years technical college healthcare program with 1-2 years recent experience in healthcare or 5 years of equivalent recent experience in a healthcare setting. Welia Health is an equal opportunity employer.