Office Manager

Compensation

$

Hours Per Week

40

Number Of Positions

1

Job Description

Job Title: Office Manager

FLSA Status: Exempt

Department: Retail

Hours of Operation: Varies by office location, Saturdays by rotation

General Job Summary:

Manage team to achieve assigned goals though exceptional service and needs based selling. Oversee office operations while supervising and developing staff.

Organizational Duties and Responsibilities:

Supports the mission, vision and philosophy of the Bank. Complies willingly with all organizational policies and procedures.

Supports all functions that maintain compliance with regulatory agencies.

Essential Duties and Responsibilities:

Retain and expand current customer relationships

Open new accounts, perform account maintenance, process and close loans

Consultative Selling - Engage existing clients and prospects to uncover needs and offer solutions

Perform Service Associate duties as required, such as, processing deposits, withdrawals, cashing checks, balancing a cash drawer and processing teller work through image capture

Responsible for team building & motivation – Track results vs. goals, conduct weekly team meetings and coach employees

Supervise branch personnel – Responsible for performance appraisals, employee development, disciplinary actions and scheduling

Lead, exemplify and coach to 212º commitment to service

Assist with business development by preparing for and participating in business calling activities, networking, and community involvement.

Remain up to date with changes in bank operational policies and procedures to ensure staff compliance while making recommendations to improve efficiency

Other Functions:

Responsible for customer relations including complaints and inquiries

Responsible for office operational processes

Represent the bank at community functions

Other functions as required

Working Conditions:

May work in an office, at a desk in a branch lobby and/or at a teller station when needed

Minimum Job Requirements:

Education: High School Diploma or GED Equivalent required – BS/BA business related field preferred

Experience:

Graduate of Management Training Program or

3+ years of retail banking experience

1+ years of lending experience

Specific Skills:

Computer proficiency including Microsoft Word, Excel, Outlook, Etc.

Ability to work in team environment and motivate others

Proven supervisory experience helpful

Professional appearance and demeanor

Good communication skills – both written and verbal

Organizational skills and time management

Ability to adapt to a changing environment

Demonstrate active listening skills

Practical application of policies and procedures

Ability to coordinate actions in relation to the actions of others

Ability to foresee problems and develop solutions

Supervisory Responsibility: Will supervise and develop staff

Physical requirements:

The physical demands described here are representative of those that must be met by an employee in order to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Primarily sedentary work performed in an office environment

Ability to sit for extended periods of time while working at a computer

Frequent use of hands and fingers to operate a computer, keyboard, mouse, and other office equipment

Ability to speak clearly and hear well enough to communicate with clients, team members, and vendors via phone, video, and in person

Visual acuity sufficient to read computer screens, printed documents, and financial data

Occasional standing, walking, bending, or reaching

Ability to lift and carry up to 10–15 pounds occasionally (e.g., files, office supplies)

Place of Work

On-site

Requisition ID

58251