Data Center Technician (Los Angeles, CA)

Job Description

This individual will support a long-term data center environment for Capital Group, working across several customer sites in the West Los Angeles area. Their day-to-day responsibilities will include performing rack and stack installations, troubleshooting hardware and connectivity issues, handling break/fix activities, supporting fiber and copper infrastructure, and responding to customer requests in a production environment. The technician will work closely with another onsite technician to respond to customer requests, resolve production-impacting issues, and assist with ongoing infrastructure needs. Because this is a customer-facing role, the ideal candidate will be comfortable communicating directly with end users, managing priorities independently, and building strong relationships while delivering a high level of service. The environment is team-oriented and requires someone who can take initiative, problem-solve effectively, and thrive in a smaller, more hands-on setting.

Skills and Requirements

2+ years of Data Center Technician experience Experience with rack & stack deployments Strong break/fix troubleshooting experience Experience working with fiber and copper cabling Ability to work independently with minimal training Strong customer-facing communication skills Experience supporting production environments and responding to onsite issues Ability to travel between multiple sites in the West Los Angeles area Comfortable working as part of a small, collaborative team Leadership or management experience Experience managing work queues and customer communications Strong administrative skills and attention to detail Experience building long-term customer relationships Self-starter mentality with demonstrated initiative

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].