Scheduling Coordinator - Cardio Thoracic Surgeons - Poughkeepsie, NY

Description

Northwellis the largest not-for-profit health system in the Northeast, serving residents of New York and Connecticut with 28 hospitals, more than 1,000 outpatient facilities, 22,000 nurses and over 20,000 physicians. Northwell cares for more than three million people annually in the New York metro area, including Long Island, the Hudson Valley, Connecticut and beyond, thanks to philanthropic support from our communities. Northwell is New York State’s largest private employer with over 104,000 employees — including members ofNorthwell Health Physician Partners— who are working to change health care for the better.

Title: Scheduling Coordinator - Cardio Thoracic Surgeons - Poughkeepsie, NY Full Time 8:00am - 4:30pm Monday - Friday.

Summary:

The Scheduling Coordinator provides scheduling support for physicians, advanced practice providers, and diagnostic imaging appointments. This highly organized, detailed-oriented and resourceful individual is responsible for scheduling all pre-procedure, procedure and post-procedure appointments in the clinic and hospital setting. Including but not limited to; completing full registration, collect co-pays, check eligibility, complete the check-in/out process, answering incoming calls and voice mail, scanning paperwork as assigned, checking and rescheduling cancellations and no-show appointments, monitoring and completing scheduling pools, referrals, and queues.

This individual must demonstrate a highly professional, compassionate and positive attitude at all times. They participate as a dynamic member of this office, identifying and suggesting opportunities for improvement.

Responsibilities:

1. Schedules inpatient and outpatient diagnostic imaging and cardiac specific appointments. Performs prior authorizationsto ensure authorizations are obtained prior to appointments.

2. Schedules all clinic patients, obtains all records and confirms completion of the chart prior to the patient’s clinic appointment.

3. Coordinates the retrieval of outside imaging and/or records that are needed for clinic patients.

4. Facilitates the flow of the clinic, readily available to make phone calls, schedules a last minute needed test and available to help providers in clinic with whatever needs they may have.

5. Supports in the design and implementation of solutions to identified trends or problem areas.

6. Collaborates with other departments to streamline patient’s pre-procedures schedule to optimize the patient experience.

7. Ensures medical records are compliant with HIPPA regulations, Federal /State regulations regarding confidentiality of Protected Health Information, and corporate compliance standards.

8. Completes the booking sheets for necessary outpatient procedures and faxes/emails/scans to the cardiac catherization lab.

9. Reconciles incoming correspondence and medical records with chart; scans all correspondence and medical records (including imaging, procedure, consultation, hospital discharge, etc.) in accordance with NHMP workflow and office protocols utilizing the appropriate naming convention, which supports consistent and organized patient records.

10. Complies with all Nuvance Health, HVCP and affiliate policies and ensures compliance with all applicable law and regulation.

11. Maintains contemporary professional knowledge and education.

12. Maintains and Models Nuvance Health Values.

13. Demonstrates regular, reliable and predictable attendance.

14. Performs other duties as required.

Other Information:

Excellent communication skills, attention to detail, and ability to work with minimal supervision.

Salary Range: $18.13 - $34.50 Hourly

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of age, race, creed/religion, color, national origin, immigration status, or citizenship status, military or veteran status, sexual orientation, sex/gender, gender identity, gender expression, height, weight, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, their or their dependent’s sexual or other reproductive health decisions, or other characteristics protected by applicable law.