Supervisor - Technical Support Services
School District U-46 (Elgin, IL)
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At a glance
Job overview
The Supervisor oversees the Technical Support Specialist Team, defining schedules, balancing workload, and providing coaching, training, and problem‑solving. They ensure high customer satisfaction by delivering technical assistance, maintaining equipment inventories, handling help‑desk tickets, and supporting network connectivity and district testing while traveling within the district.
Skills & qualifications
Skills
Qualifications
Full job description
Position / Title: Supervisor - Technical Support Services Bargaining Unit: NON-UNIONDepartment/Location: Information Services Calendar Days: 260Reports To: Director of Information Services JD Revision Date: 08/10/2026Supervises: Technology Support Specialist Team
Function / Position Summary Supervise daily operations of the Technical Support Specialist Team (TSST). Define schedules, balance the workload, and provide guidelines to the TSST including motivation, recognition, coaching, training, and problem-solving techniques. Develop productive interaction with Level 2 Techs, faculty, staff, students, and members of the public to ensure a high level of customer satisfaction. With a focus on customer service, will provide technical assistance to ensure resolution. Maintain confidentiality of students/staff information in the school district and in the community. Travel within the district and surrounding communities is required. Job Duties / Responsibilities
- Supervise the day-to-day activities of the TSST to ensure productivity.
- Supervise daily schedules for the TSST to ensure proper workload balance and alignment with customer requests.
- Record school equipment and asset inventory as assigned.
- Participate in interviews for Technical Support Specialist vacancies.
- Train, coach, and redirect Technical Support Specialist(s) as needed to ensure proper protocol.
- Resolve or escalate and close Help Desk tickets using the Help Desk management system.
- Document troubleshooting steps and resolutions for future reference using Knowledge Base Solutions.
- Maintain, analyze, troubleshoot, and repair computers, peripherals, network connectivity, and printers as assigned.
- Ensure technical support for all District testing (IAR, iReady, ACCESS, etc.).
- Provide technical training to end users.
- Provide, maintain, and troubleshoot network connectivity.
- Compile and archive data as assigned.
- Maintain ongoing organization and cleanliness in assigned computer areas.
- Other duties as assigned.
Education
- Bachelor's degree in management (preferred) or a High School Diploma with 5 or more years of supervisory experience.
- Bilingual English/Spanish verbal and written preferred.
Experience / Knowledge
- Minimum three years hands-on computer support experience.
- Minimum three years of supervisor experience (preferred)
- Understanding of TCP/IP (Transmission Control Protocol/Internet Protocol) and networking tools.
- Demonstrated knowledge of Windows operating systems.
- Ability to learn and support new applications.
Physical Demands
- Ability to lift, move, or carry up to 50 lbs. with proper technique.
- Utilize ladders with proper technique.
Terms of Employment
- Full-time (40 hours per week), 12-month position.
- Salary and benefits established by the Board of Education.
- Salary range for this position is $60,243.00 - $90,353.00. It is our typical practice to hire in between the minimum and midpoint ($75,298.00).
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