Club Manager

Job Summary The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development. Essential Duties and Responsibilities

• Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

• Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

• Staff Management

• Schedule staff and ensure all shifts are covered.

• • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF’s values and goals.

• • Administration and processing of all weekly/bi-weekly employee payroll.

• • Resolve employee issues or concerns.

• • Manage disciplinary/termination activities.

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• Involved in all front desk related activities including:

• Answer phones in a friendly manner and assist callers with a variety of questions.

• • Check members into the system.

• • New member sign-up.

• • Take prospective members on tours.

• • Facilitate all member requests, issues and questions.

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• Ensure prompt opening/closing of gym.

• Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

• Ensure safety of employees, members and club property.

• • Determine and communicate equipment repair in a timely manner.

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• Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

• Authorize expenditures and refunds. Make daily bank deposits.

• Prepare all HR related forms and send to Corporate Payroll Team.

• Track statistics and reports (weekly, monthly, annually).

• Backup support for any employee who is absent.

Qualifications/Requirements

• Superior customer service skills, preferably in the fitness industry.

• Experience working as an Assistant Manager at Planet Fitness.

• Exceptional leadership, diplomacy and listening skills.

• Basic computer proficiency (Microsoft Suite).

• Hard working, enthusiastic and energetic!

• Strong problem resolution skills.

• Current CPR Certification required.

• High school diploma/GED equivalent required.

• Must be 18 years of age or older.

Physical Demands

• Continual standing and walking during shift.

• Continual talking in person or on the phone during shift.

• Must be able to occassionally lift up to 50 lbs.

• Will occasionally encounter toxic chemicals during shift.