Technical Lead (IT Deskside Operations)

Technical Lead (IT Deskside Operations)

Location Remote

# of openings 1

Salary Range (Min-Max) 00

We are a federal IT company on a mission to make customer experience (CX) the center of every government solution.

Technology is our Passion. People are our Purpose.

We know tech, but we love people. NuAxis is home to thinkers and feelers, engineers and artists. We work hard and support each other along the way. Teamwork is more than just a buzzword for us, it’s a state of mind. We believe happy employees do amazing work, so join our team NOW! We are currently seeking a talented and motivated Technical Lead (IT Deskside Operations) for a Full-Time position.

Job Summary:

The Technical Lead (IT Deskside Operations) will lead enterprise endpoint support, deskside operations, desktop engineering, and end-user computing services in a complex operational environment. The role will provide technical leadership for Tier 2 deskside support operations, endpoint management, desktop refreshes, software deployments, endpoint security, and modernization initiatives while coordinating activities across technical teams, vendors, and business stakeholders.

Minimum Years of Experience and Certifications

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or related field, or equivalent work experience.

• Minimum of five (5) consecutive years of experience leading enterprise endpoint support, deskside operations, desktop engineering, or end-user computing services in an environment of similar size and complexity.

• ITIL Foundation certification required; advanced ITIL, Microsoft, JAMF, Intune, or endpoint management certifications preferred. The ITIL Foundation Certification should be achieved before Transition.

• Experience supporting Windows, macOS, mobile devices, endpoint management platforms, software deployment technologies, and enterprise collaboration tools.

• Experience supporting Federal Government, healthcare, research, academic, or similarly complex organizations is preferred.

Required Skills and Experience

• Demonstrated experience leading Tier 2 deskside support operations, including incident management, service request fulfillment, executive support services, hardware lifecycle management, endpoint provisioning, and customer-facing technical support.

• Experience managing endpoint technologies including Microsoft Intune, Microsoft Defender, JAMF, BigFix, Active Directory, Group Policy, mobile device management (MDM), and related enterprise technologies.

• Demonstrated experience managing large-scale desktop refreshes, software deployments, operating system upgrades, hardware lifecycle programs, and endpoint modernization initiatives.

• Experience implementing and maintaining endpoint security controls, vulnerability remediation programs, patch management processes, and compliance initiatives.

• Ability to coordinate technical activities among Service Desk, engineering teams, cybersecurity personnel, infrastructure teams, vendors, and business stakeholders.

• Demonstrated experience analyzing operational metrics, service levels, incident trends, customer feedback, and resource utilization to improve service delivery.

• Experience supporting executive leadership and high-visibility customers requiring enhanced service levels and rapid response.

• Strong understanding of endpoint management, desktop engineering, configuration management, asset management, software packaging, and enterprise support operations.

• Excellent verbal, written, presentation, and customer service skills.

• Demonstrated ability to lead technical teams, mentor personnel, manage competing priorities, and deliver services in a complex, mission-critical operational environment.

• Experience supporting organizational change, technology adoption, endpoint standardization, and enterprise IT modernization initiatives.

Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now!!

Our Profile:

We are an IT company with a unique mission—to make people the center of every federal IT solution. Our technologists have always gone the extra mile to help our federal clients succeed. And over the years, we saw a growing disconnect in how federal IT initiatives were built and managed. Time after time, programs failed because the focus was on the tools and products and not the people using them. Learn More. (https://nuaxis.com/about/)

NuAxis is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background investigation. Learn More (https://nuaxis.com/contact/) about our Benefits and Culture!

#NAI #DICE