Performance Manager - Administration & Visual - Kay Jewelers - Columbus & Central Ohio Area

Support Center - Akron, OH

Full time

REQ_83361

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Signet Jewelers is the world's largest retailer of diamond jewelry, operating more than 2,800 stores worldwide under the iconic brands: Kay Jewelers, Zales, Jared, H.Samuel, Ernest Jones, Peoples, Banter by Piercing Pagoda, Rocksbox, JamesAllen.com and Diamonds Direct. We are a people-first company and t his core value is at the heart of everything we do, from empowering our valued team members, to collaborating with our customers, to fostering the communities in which we live and serve. People – and the love their actions inspire – are what drive us. We’re not only proud of the love we inspire outside our walls, we’re especially proud of the diversity, inclusion and equity we’re inspiring inside. There are dynamic career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

This position assists in supervising and supporting the regional area operations manager with their assigned stores, improving and driving sales performance, operational excellence, and leadership development. Offers support to the area operations manager and team members to create and maintain the Company’s high standards. Responsible for leading all activities required to promote customer service, merchandise presentation, loss prevention, expense control, and overall store administration.

• Communicate administrative and visual display expectations to all team members, making certain they understand the impact of their performance on company success and the customer experience.

• Visit stores in the regional area operations manager assigned area to identify successes and areas of opportunity. Partner with regional area operations manager and store managers to address and correct the root cause of any operational issues and celebrate success.

• Provide recommendations to the Performance Manager – Recruiting/Training to develop training for store managers and team members in service standards, policies and procedures, and other administrative needs, creating operational efficiencies.

• Monitor and respond to Net Promoter System performance and feedback and Customer Care concerns within the regional area operations manager assigned area, promoting positive experiences that exceed customer expectations.

• Provide behavior-based feedback to the regional area operations manager for performance reviews and recommendations for merit increases.

• Evaluate and provide feedback on team member productivity, overall performance, and efficiency to recommend promotions or other changes in status.

• Review and validate store audit expectations are being adhered to, with an increased emphasis on the repair process and diamond plotting.

• Review and analyze daily sales receipts for mark-down irregularities; recommend corrective action to regional area operations manager.

• Perform administrative and operational responsibilities as designated by the regional area operations manager.

• Oversee the implementation and administration of merchandise, including launch execution, visual display, and in-store signage.

• Utilize the Visual Selling System to direct stores in proper visual display techniques, including component placement, set-up, merchandise prioritization that supports the banner merchandising and marketing initiatives and allocation of showcase space.

• Responsible for leading all visual merchandising activities for any new store openings, remodels or repositions within the assigned area.

• Maintain complete knowledge of all visual merchandising processes and use of components, effectively trains all team members on visual merchandise techniques and expectations.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to write routine reports and correspondence.

• Ability to communicate effectively in one-on-one conversations or before small groups of customers or team members.

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

• Ability to interpret and provide a variety of instructions furnished in written, oral, diagram, or schedule form.

• Knowledge of operating POS terminals and scanners, and of using basic computer software and hardware, with the ability to learn specific Company POS systems and store technology.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees. Please know that while we appreciate every applicant's interest, we can only contact those selected for further consideration.

Note: For internal candidates, please complete your Professional Profile in Workday by clicking on your picture or the cloud then select “Job” and “Professional Profile”. Enter your entire job history, education, skills and internal projects. To add your Military Service and tenure, select “Personal” and click “Edit.”

At Signet, we realize we’re not just in the jewelry business – we’re in the relationship business. The diamonds and unique jewelry we sell are symbols of undeniable love and self-expression. They help inspire love and foster the kind of world we all want to live in.

We’re always looking for those rare gems who want to be a part of our purpose. We value our team members and empower them to play trusted roles in a highly personal and emotional customer experience. Maybe you have that sparkle.

Signet Jewelers is Great Place to Work-Certified™. We promote diversity at every level, value the differences between people and foster an environment of opportunity and acceptance for every Team Member in every facet of our organization.