Associate Facilities Coordinator (R5534)

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube.

Job Description:

The Front Desk / Facilities Coordinator serves as the first point of contact for visitors, clients, and employees, creating a professional and welcoming experience. This role is responsible for managing front desk operations, coordinating office activities, supporting day-to-day administrative and facilities needs, and ensuring the smooth operation of the Kyiv office.

What you'll do:

• Greet and assist visitors, ensuring a positive and professional first impression.

• Manage emails and general inquiries, routing them as appropriate.

• Coordinate visitor access, badging, and check-in processes.

• Maintain front desk organization, cleanliness, and readiness at all times.

• Schedule meetings and manage conference room bookings.

• Support office operations, including mail distribution, deliveries, and office supply inventory.

• Coordinate with vendors and service providers as needed.

• Manage relationships with office service providers, including cleaning, maintenance, internet, utilities, and other workplace services.

• Assist with planning and execution of office events, meetings, executive visits, and team activities.

• Partner with Facilities, IT, Security, and Workplace teams to support daily office operations.

• Maintain accurate records and handle sensitive information with discretion.

• Ensure office equipment, including printers, scanners, conference room equipment, and other office devices, is properly maintained and fully operational.

• Coordinate maintenance and repairs of office equipment with vendors when required.

• Oversee office cleaning services and ensure the workplace is maintained to the highest standards.

• Procure office supplies, kitchen supplies, consumables, furniture, and other materials required for daily office operations.

• Maintain inventory and accountability of office equipment, company assets, and workplace supplies.

• Support onboarding and offboarding activities by coordinating workspace readiness, badges, equipment, and office access.

• Provide administrative and logistical support for corporate events, executive visits, customer meetings, and company activities.

Required qualifications:

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred).

• 1–3 years of experience in a front desk, receptionist, administrative, office coordination, facilities, or customer-facing role.

• Upper-Intermediate (B2) or higher English proficiency (written and spoken).

• Strong verbal and written communication skills.

• Proficiency in Microsoft Office (Outlook, Word, Excel) and/or Google Workspace.

• Experience managing phones, calendars, and visitor coordination.

• Ability to multitask and prioritize in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Professional demeanor with a customer-service mindset.

• Reliable, punctual, and able to handle sensitive and confidential information.

• Ability to work independently, take ownership, and proactively solve day-to-day office issues.

Preferred qualifications:

• Associate’s or Bachelor’s degree in Business Administration, Communications, or a related field.

• Experience in a corporate or high-growth blended manufacturing/office environment.

• Experience supporting facilities, office operations, or workplace services.

• Basic knowledge of access control systems and office security protocols.

• Proficiency with scheduling tools (e.g., Outlook calendars and conference room booking systems).

• Experience coordinating vendors, deliveries, and events.

• Experience supporting meetings, trainings, executive visits, and corporate events.

• Experience managing office inventory and workplace assets.

• Strong problem-solving skills with the ability to work independently.

• Experience handling confidential or sensitive information in a professional environment.

#LI-SL1

#LB

Our international teammates receive a comprehensive total rewards package aligned to your country office location. For full details on compensation and benefits, please consult your talent acquisition partner.