Customer Svcs Specialist

Working Title: Customer Svcs Specialist

Job Class: Customer Service Specialist

Agency: Explore Minnesota

• Job ID : 97187

• Location : Winona

• Telework Eligible : No

• Full/Part Time : Part-Time

• Regular/Temporary : Unlimited

• Who May Apply : Open to all qualified job seekers

• Date Posted : 09/28/2026

• Closing Date : 10/12/2026

• Hiring Agency/Seniority Unit : Explore Minnesota / Explore MN Tourism - AFS 206

• Division/Unit : Explore Minnesota Tourism / Tourism-Dresbach

• Work Shift/Work Hours : Day Shift

• Days of Work : Monday - Saturday

• Travel Required : No

• Salary Range: $20.68 - $25.85 / hourly

• Classified Status : Classified

• Bargaining Unit/Union : 206 - Clerical/AFSCME

• Work Area : La Crescent, MN/Dresbach Welcome Center

• FLSA Status : Nonexempt

• Designated in Connect 700 Program for Applicants with Disabilities (https://mn.gov/mmb/careers/diverse-workforce/people-with-disabilities/connect700/) : No

The work you'll do is more than just a job.

At the State of Minnesota, employees play a critical role in developing policies, providing essential services, and working to improve the well-being and quality of life for all Minnesotans. The State of Minnesota is committed to equity and inclusion, and invests in employees by providing benefits, support resources, and training and development opportunities.

Explore Minnesota is seeking a part-time customer service specialist to support stocking and visitor services at the Dresbach Welcome Center. This role ensures travelers and local communities have access to accurate, timely, and relevant travel information by maintaining brochure racks and informational materials. In a limited capacity, the position directly interacts with visitors and offers guidance on Minnesota’s destinations and travel experiences. This position helps create a welcoming environment for travelers from diverse backgrounds, regions, and countries, while supporting Explore Minnesota's mission.

Job Summary

This is a part-time position expected to work approximately 12 hours per week

• Industry support and responsive customer service

• Brochure and marketing material management

Minimum Qualifications

Candidates must meet all of the following criteria: Your resume should clearly describe how you meet each minimum a qualification listed, including dates of employment.

• Customer service practices and principles sufficient to identify each customer’s needs and meet quality standards for services that result in customer satisfaction.

• Contact suppliers to schedule or expedite deliveries and to resolve shortages, missed or late deliveries, and other concerns. Experience stocking, organizing, or managing printed materials or inventory.

• Effectively communicate, listen to, and elicit information with tact and diplomacy

• Provide prompt and accurate information to customers in person, on the phone, and through email and other written or electronic correspondence

• Basic familiarity with digital navigation tools (e.g., map websites or apps).

• Knowledge of Microsoft Suite (specifically Word, Excel, Teams, Outlook)

Preferred Qualifications

• Experience working in tourism, hospitality, visitor services, outdoor recreation, or related fields.

• Knowledge of Minnesota travel regions, attractions, and geography.

• Experience providing customer service in a public, retail, hospitality, volunteer, or similar setting

• Experience working with diverse cultural or international populations.

• Strong organizational skills and attention to detail.

• Ability to identify minor workflow or service improvements within established guidelines.

Physical Requirements

• Ability to lift and move heavy materials across the building using safe lifting techniques.

• Ability to maintain a stationary position for long periods of time

• Ability to communicate effectively with customers/stakeholders

Additional Requirements

• Resumes of all applicants to this posting will be evaluated against the Minimum Qualifications stated above. If your skills match the required skills for this position, the department may contact you. Employee reference checks will be conducted on all finalists. This may include a review of documentation related to job performance and education. It includes contact with the applicant's current and/or former employers.

• A Criminal Background Check will be conducted on all finalists for this position. A criminal conviction will not automatically remove you from consideration for employment.

• When the position requires travel and the applicant drives a state owned or leased vehicle, a driver's license record check will be conducted.

• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g.,H1B status).

AN EQUAL OPPORTUNITY EMPLOYER

Minnesota State Colleges and Universities is an Equal Opportunity employer/educator committed to the principles of diversity. We prohibit discrimination against qualified individuals based on their race, sex, color, creed, religion, age, national origin, disability, protected veteran status, marital status, status with regard to public assistance, sexual orientation, gender identity, gender expression, or membership in a local commission as defined by law. As an affirmative action employer, we actively seek and encourage applications from women, minorities, persons with disabilities, and individuals with protected veteran status.

Reasonable accommodations will be made to all qualified applicants with disabilities. If you are an individual with a disability who needs assistance or cannot access the online job application system, please contact the job information line at 651-259-3637 or email [email protected] . Please indicate what assistance is needed.