IT Administrator
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At a glance
Job overview
Vendasta seeks an IT Administrator to deliver technical support, streamline operations, and drive automation for its cloud‑native workforce. The role involves resolving user issues, managing SaaS and network systems, and creating AI‑indexed documentation, all while supporting on‑site events with flexible hours, including evenings and weekends.
Skills & qualifications
Skills
Qualifications
Full job description
Vendasta empowers partners and small businesses worldwide through our AI-driven customer acquisition platform. Recently named one of Canada’s Most Admired Corporate Cultures, we offer a fast-paced environment where innovation, experimentation, and continuous learning thrive.
The Role
As an IT Administrator, you will empower Vendasta’s cloud-native workforce by delivering exceptional technical support, streamlining operations, and driving automation. Operating within the Security & Operations team, you will resolve user issues, manage SaaS and network systems, and leverage AI-powered tools and prompt-based scripting to eliminate repetitive workflows.
Note: Working hours may vary, including evenings and weekends to support on-site events.
Key Responsibilities
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Serve as primary responder for help desk tickets (desktop, SaaS, VPN, WiFi, softphones), using manual and AI-assisted troubleshooting.
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Identify process gaps and automate routine workflows (onboarding/offboarding, license management, password resets) using scripting, AI tools, or low-code platforms.
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Maintain network, phone, and SaaS infrastructure; contribute to uptime via on-call rotations and monitor threat/security alerts.
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Create and maintain AI-indexed documentation, decision trees, and internal portal tools to promote user self-resolution.
What You Bring
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3–5 years in IT support, systems administration, or SaaS management in a cloud-native environment.
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Strong background in Google Workspace, networking/VPNs, desktop troubleshooting, and softphone systems.
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Hands-on experience with AI tools (e.g., Copilot, Zapier, Google Apps Script) or ITSM platforms to automate processes.
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Excellent interpersonal skills, a continuous learning mindset, and familiarity with modern DevOps/SRE principles.
Join the Vendasta team, where your professional mastery and intellectual growth drive our platform forward. Step into an AI-first organization built for elite problem solvers who thrive on tackling complex business challenges and scaling sophisticated, automation-driven solutions. Accelerate your professional trajectory through rigorous learning tracks, continuous operational development, and exposure to cutting-edge AI methodologies designed to push the boundaries of the B2B SaaS industry. We are bound by a high-performance culture rooted in our core values—Drive, Innovation, Respect, and Agility—where the true reward is the complexity of the challenge and the scale of your global impact. At Vendasta, you will find the infrastructure to build, the ecosystem to innovate, and an elite peer group required to sharpen your expertise.
Master your craft. Solve the impossible. Build the future of SaaS with us.
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