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Customer Success Manager

Massachusetts Institute of Technology

Cambridge, MA · HybridFull-time$90–122K/yrSeen 3 days agoSeen in employer's feed 3 days ago

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At a glance

Compensation
$90–122K/yr
Location
Cambridge, MAHybrid
Schedule
Full-time
Work Authorization
Not specified

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Requirements

Credentials this posting asks for.

Bachelor's degree

Job overview

The Customer Success Manager will manage and grow a portfolio of strategic workforce learning partnerships with senior leaders at global organizations, design and deliver impactful learning experiences, and serve as the primary relationship manager for enterprise and government partners, guiding them through the full program lifecycle and driving expansion and renewal.

Skills & qualifications

RequiredNice to have

Skills

Customer SuccessAccount ManagementProgram ManagementClient Relationship ManagementLearning Experience DesignCross‑Functional LeadershipTechnical Integration CoordinationCommunicationReporting

Qualifications

Bachelor's DegreeFive Years Experience in Customer Success, Account Management, or Program Management

Full job description

Customer Success Manager

  • Job Number: 26111

  • Functional Area: Customer Relations/Service

  • Department: Open Learning, Horizon

  • School Area: Office of Provost

  • Pay Range Minimum: $90,320

  • Pay Range Maximum: $122,080

  • Employment Type: Full-time (Hybrid)

  • Employment Category: Exempt

  • Visa Sponsorship Available: No

  • Schedule: Monday - Friday

  • Pay Grade: 9

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Posting Description

CUSTOMER SUCCESS MANAGER, Open Learning, to join MIT Workforce Learning; under minimal supervision, manage and grow a portfolio of strategic workforce learning partnerships with senior leaders at global organizations, including Fortune 500 companies and government agencies; work closely with client stakeholders to design and deliver impactful learning experiences, ensure successful program execution, and help partners realize measurable value from our suite of offerings; serve as the primary relationship manager for a portfolio of enterprise and government partners, building trusted relationships with senior stakeholders and acting as the main point of contact for ongoing engagement; guide partners through the full program lifecycle from onboarding and launch through adoption, expansion, and renewal ensuring a high-quality experience for both client stakeholders and participating learners; lead cross-functional teams to deliver successful program launches and ongoing delivery, working with internal partners on planning, custom content, communications, learner engagement, and reporting; identify opportunities to expand partnerships through additional programs, cohorts, or new learning initiatives, and support renewals and commercial expansions across the portfolio; serve as the central point of coordination for technical integrations or platform-related requirements, working with internal technical teams and external vendors as needed; advocate for customer needs internally by sharing insights and feedback to inform program design, product improvements, and future offerings.

The full job description is available, here: openlearning.mit.edu/jobs

Job Requirements

REQUIRED: Bachelor's degree; and a minimum of five years of experience in customer success, account management, program management, or a related client-facing role.

9/29/2026

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