IT OPS & SUPPORT SENIOR TECHNICIAN

Job Title: IT Operations & Support Senior Technician

Pay grade: J

Pay Rate: $24.08

Employee Status: Full-time

Location: Twin Falls

Application: Include Cover Letter and Resume

SOUTH CENTRAL PUBLIC HEALTH DISTRICT

Vision: Healthy People in Healthy Communities

Mission: Prevent disease. Promote Healthy Lifestyles. Protect and Prepare the public against health threats.

Values: Transparency / Client-Centered / Collaborative / Professionalism / Excellence

Are you looking for an opportunity to serve the communities of Blaine, Camas, Cassia, Gooding, Jerome, Minidoka, Lincoln and Twin Falls counties? Do you crave a job where you can make a difference and serve the public? South Central Public Health District (SCPHD) (https://phd5.idaho.gov/) is currently recruiting for an IT Operations & Support Senior Technician to join our dedicated group of public health professionals supporting our programs in our IT Department located in our Twin Falls Office. We are seeking an applicant who will embrace our agency values, who has excellent interpersonal and teamwork skills, a positive attitude, and who is driven to provide exceptional service. If you have a passion for helping others and making a positive impact in your community, perhaps it’s time you considered a rewarding career with SCPHD.

SCPHD is dedicated to living our values, focused on a healthy work/life balance, has a culture that is centered on teamwork and empowerment, and provides an amazing benefit package including: PERSI Retirement Benefits (https://www.persi.idaho.gov/) (consistently ranked as one of the nation's best lifetime defined benefit retirement plans) , Medical/Dental Benefits (https://ogi.idaho.gov/benefits-plans/) and Life Insurance (https://ogi.idaho.gov/life-disability/) for both the employee and eligible dependents. Paid time-off includes vacation and sick leave that begin accruing immediately upon hire, 11 federal paid holidays per year, and paid parental leave.

Description:

The IT Operations & Support Technician Senior installs, maintains, and troubleshoots computer hardware and software. This position is responsible to resolve diverse end user and system problems. Performs related work.

Essential Functions:

• Provides a wide range of technical assistance to system users;

• Assists in server maintenance and updates involving the user of Hyper-V;

• Installs software, hardware and cables, including non-standard configurations;

• Manages most day-to-day aspects of networks and server performance;

• May work as part of a team or work independently on small projects with supervision;

• Support and maintain the phone system;

• Resolves diverse problems and queries received from users requiring troubleshooting for solutions;

• Supports testing and documentation activities;

• Creates windows workstation for deployment;

• Repairs desktop computers when issues arise;

• Answers help desk phone.

Education and Experience:

• Good working knowledge of computer trends, software capabilities, and terminology;

• Experience working with computer hardware and software installation and troubleshooting;

• Experience working with network systems, evaluating and resolving computer, system, and user problems including compatibility conflicts, applications, hardware malfunctions, and telecommunication problems;

• Experience installing and maintaining computer hardware, software, and peripherals in the network and/or multiplatform environment;

• Experience providing one-to-one IT training

Physical Requirements:

• Prolonged periods of sitting at a desk and working on a computer;

• Bending, stooping and crawling under desks and tight places;

• Must be able to lift up to 50 pounds at times;

• May be required to travel within the local service area.

Thank you for your interest in employment with South Central Public Health District!

If you have questions about this position, please contact us at:

Phone: 208.737.5919

SCPHD is committed to providing equal employment opportunities to all qualified individuals. SCPHD prohibits discrimination against any individual based on their race, color, religion, political affiliation or belief, sex, national origin, genetics, disabilities, veterans’ status or any other status protected under applicable federal, state, or local laws.

SCPHD is committed to access and reasonable accommodations for individuals with disabilities, auxiliary aids and services are available upon request. If you require an accommodation at any step in our recruitment process, you are encouraged to contact 208.737.5919

Preference may be given to veterans who qualify under state and federal laws and regulations.

Notice: Idaho’s Public Health Districts are agencies that are authorized by the State of Idaho as independent bodies. District employees are not State of Idaho employees, rather District employees who receive benefits through the Office of Group Insurance.