Supervisor, Patient Access
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At a glance
Requirements
Credentials this posting asks for.
Job overview
The Supervisor, Patient Access leads daily operations of the Patient Access Center at Loyola Medicine, overseeing representatives and team leads to ensure efficient, high‑quality customer service and adherence to performance metrics while collaborating with clinical partners and managing budgetary responsibilities.
Skills & qualifications
Skills
Qualifications
Benefits
Full job description
Employment Type: Full timeShift: Day Shift Description: Loyola Medicine, a member of Trinity Health, is a nationally ranked academic, quaternary care system based in Chicago's western suburbs. With its main campus at Loyola University Medical Center, Loyola Medicine is part of a comprehensive three-hospital system including Loyola University Medical Center, Gottlieb Memorial Hospital, and MacNeal Hospital.
If you’re passionate about delivering exceptional care and making a difference in the lives of our communities, join the Loyola team as a Supervisor for the Patient Access team and become Loyola Strong!
What you’ll do: Under the supervision of the Manager, the supervisor coordinates and maintains daily operational activities, including supervision of patient access representatives and team leads to promote efficiency, optimal customer service and adherence to performance metrics. Establishes and maintains partnerships by regularly collaborating with our clinical partners to achieve aligned goals. Responsible for staff adherence to system policies and procedures as well as budgetary monitoring and ensuring operational activity. The Patient Access Center is comprised of, Switchboard Operations, Physician Answering Service, Appointment Scheduling, and Physician Referral. The Center receives approximately 10,000 incoming calls per day that need to be assessed and handled in a manner than exceeds the caller’s expectation. Problem solving, quality monitoring and a strong customer service ethic are essential skills needed for the position of supervisor.
Shift: 7am-330pm Weekend and Holiday coverage required. On call requirement
We offer our Supervisors:
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Benefits from Day One
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DailyPay! Work today/Get paid today
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Tuition Reimbursement
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Competitive Shift Differentials
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Referral Rewards
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403(b) with Employer Match
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Career Growth Opportunities
What you’ll need for this job: Minimum Education: Required: Bachelors Degree OR equivalent training acquired via work experience or education Preferred: Bachelors Degree Specify Degree(s): Communication, Business or other related field
Minimum Experience: Required: 3-5 years of previous job-related experience Preferred: 6-10 years of previous job-related experience
Managerial Experience: 3-5 years
Compensation:
Pay range: $22.96hr- $36.74 hr. Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles. Benefits - www.trinity-health.org/sites/default/files/my-benefits/Health-and-Wellbeing/Compliance/Illinois-Transparency-Law/Trinity-Health-Summary-of-Benefits-Illinois-Job-Req-Discloser-Law.pdf
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.
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