Patient Services Associate

Job Description

Insight Global is seeking a Patient Services Associate to support front desk operations for a busy orthopedic outpatient practice within a leading hospital system in Towson, MD. This individual will serve as a critical point of contact for patients, providers, and staff, helping to deliver an exceptional patient experience while ensuring smooth day-to-day office operations.

This practice is known for its collaborative, family-oriented culture and consists of approximately 30 team members, including physicians, physician assistants, medical assistants, X-ray technicians, surgical schedulers, patient service associates, and medical secretaries. Teamwork, professional development, and cross-training are highly valued, creating an environment where employees are encouraged to learn, grow, and contribute beyond their primary responsibilities. The ideal candidate is customer-focused, adaptable, and proactive, with a strong desire to make a positive impact on patients and the team. While prior healthcare experience is preferred, candidates with exceptional customer service backgrounds from industries such as retail, hospitality, restaurant, or call center environments are strongly encouraged to apply. Key Responsibilities

• Greet and assist patients, providing outstanding customer service throughout the check-in and check-out process
• Answer and manage a high volume of incoming patient phone calls while maintaining excellent service standards
• Schedule appointments and assist patients with questions regarding care, appointments, and office procedures
• Maintain accurate patient records and documentation within the electronic medical record system
• Collaborate closely with physicians, providers, and administrative staff to support efficient office operations
• Support practice goals related to patient satisfaction, call responsiveness, and overall service excellence
• Assist with administrative and operational duties as needed to ensure smooth workflow throughout the practice
• Contribute to a positive, team-oriented culture and provide support across multiple functions when necessary This is an excellent opportunity for someone seeking to build a long-term career within healthcare and join a team that values professionalism, initiative, and growth.

Skills and Requirements

• HS degree or equivalent
• Flu shot
• At least 1 year of strong customer service background
• Calm and professional, team oriented, adaptable
• Healthcare background
• Previous experience with EPIC and MyChart
• Familiarity with Microsoft and Outlook

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].