Training Resource Specialist

Job Description

Job Description / Day-to-Day Responsibilities

• Partner with the Service Training Manager to develop and improve training resources.
• Create and maintain digital training materials, job aids, work instructions, and SOPs.
• Work with stakeholders across departments to identify training needs and develop learning solutions.
• Convert technical processes and system workflows into easy-to-follow documentation and training materials.
• Manage and update SharePoint learning portals and training resources.
• Utilize screenshots, graphics, and existing materials to create engaging learning content.
• Support curriculum development and onboarding initiatives for service teams across North America.

Ideal Candidate

Someone with a background in instructional design, technical writing, education, training, communications, or graphic design who enjoys creating learning materials and improving training resources, rather than delivering training sessions directly.

Skills and Requirements

Required Skills & Experience

• Experience with Microsoft Office Suite, particularly PowerPoint, Word, and Excel.

• SharePoint experience, including content management and site administration.

• Strong written and verbal communication skills.

• Experience creating documentation, job aids, work instructions, or SOPs.

• Highly organized with the ability to manage multiple priorities and meet deadlines.

• High School Diploma or equivalent. Preferred Skills & Experience

• Bachelor's degree completed or in progress.

• Technical writing or instructional design experience.

• Experience developing curriculum, training materials, or onboarding resources.

• Graphic design experience creating engaging visual learning content.

• Experience working with Learning Management Systems (LMS).

• Background in teaching, training coordination, or employee development.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].