Service Delivery Consultant (Global Human Resources) - GHR Finance

Service Delivery Consultant (Global Human Resources) - GHR Finance

Charlotte, North Carolina;Pennington, New Jersey

To proceed with your application, you must be at least 18 years of age.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Service-Delivery-Consult--GHR----Pay-Service-Delivery\_26024796-2)

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Service-Delivery-Consult--GHR----Pay-Service-Delivery\_26024796-2)

Refer a friend

To proceed with your application, you must be at least 18 years of age.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Service-Delivery-Consult--GHR----Pay-Service-Delivery\_26024796-2)

Bank of America employees are required to meet all posting eligibility requirements prior to applying for any new position.

Acknowledge (https://ghr.wd1.myworkdayjobs.com/Lateral-US/job/Charlotte/Service-Delivery-Consult--GHR----Pay-Service-Delivery\_26024796-2)

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

This job is responsible for supporting the delivery and execution of Global Human Resources (GHR) products and programs, which may include Payroll, Benefits, Compensation, Learning and Development (LD), Retirement, Shared Services or Staffing. Key responsibilities include operational process execution, quality assurance, and ensuring proper controls are in place. Job expectations include understanding the programs/products, operational requirements, end-to-end processes, and oversight necessary to deliver HR programs.

Service Delivery Consultant in Global Compensation Delivery responsible for various processes supporting the Bank’s Compensation practices and application support for systems used by managers and HR users.

Responsibilities:

• Lead accounting governance for all GHR-related events (payroll, compensation, benefits, payroll taxes, etc.) across U.S. and international operations, ensuring accurate booking, reporting, analysis, stakeholder support, and effective execution of financial controls.

• Establish and maintain a robust accounting framework that complies with U.S. and local GAAP requirements, including reviewing, analyzing, and validating financial data for accuracy, completeness, and adherence to enterprise standards.

• Perform reconciliations, variance analysis, and financial reviews to identify discrepancies, investigate month-over-month and quarter-over-quarter changes, detect material deviations, and execute corrective journal entries when required.

• Drive a strong risk and control environment through proactive quality assurance, critical review of work papers, coordination of month-end and quarter-end control activities, attestations, issue management, and continuous risk identification and mitigation.

• Leverage financial and system knowledge to enhance processes and controls, including understanding HR-related financial statements, analyzing end-to-end data flows, and identifying opportunities to improve, simplify, and strengthen reporting and operational processes.

• Supports the evaluation of existing processes, technologies, and routines to drive process improvements

• Supports the implementation of controls to mitigate and manage compliance and operational risk

• Supports a variety of routine to complex operational and strategic activities to ensure programs are executed accurately and effectively

• Partners with Human Resources (HR) program functions on an ongoing basis to ensure processes meet design requirements

• Supports initiatives and routines by identifying solutions that meet business needs and priorities

Required Qualifications:

• Experience in accounting and financial roles

• Demonstrated analytical and research skills - ability to communicate and analyze multi-dimensional data, draw conclusions, and evaluate business gaps & requirements

• Must have strong communication skills both oral (e.g., telephone, telepresence meetings) and written (e.g., e-mail, presentations)

• Highly organized with strong attention to detail and a high level of accuracy

• Acts with a sense of urgency, works well under pressure, is responsive and drives issues through completion

• A team player who thinks and acts across-functions

• Proactive and focused on continuous improvement, is a self-starter with a desire to learn

• Proficient with Microsoft products (Outlook, Excel, Power Point, Word)

Desired Qualifications:

• Oracle & SAP

• Strong knowledge of Excel & Power Point includes ability on VLOOKUP, PIVOTS, EXCEL FUNCTIONS and preferable experience in Alteryx.

• Spanish and / or Portuguese fluency

• Experience and knowledge with Payroll processing including experience with Workday

• Experience with global payroll and nuances with employment with international assignments

• Experience with projects including defining business requirements, conducting user acceptance testing, and detailed validation

Skills:

• Analytical Thinking

• Critical Thinking

• Decision Making

• Payroll Management

• Process Management

• Business Operations Management

• Influence

• Problem Solving

• Quality Assurance

• Strategic Thinking

• Business Process Analysis

• Data Governance

• Executive Presence

• External Resource Management

• Policies, Procedures, and Guidelines Management

Shift:

1st shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

View your "Know your Rights (https://www.eeoc.gov/sites/default/files/2023-06/22-088\_EEOC\_KnowYourRights6.12.pdf) " poster.

View the LA County Fair Chance Ordinance (https://dcba.lacounty.gov/wp-content/uploads/2024/08/FCOE-Official-Notice-Eng-Final-8.30.2024.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank’s required accommodation request process before your first day of work.

This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

Investment products offered through MLPF&S and insurance and annuity products offered through MLLA:

Are Not FDIC Insured Are Not Bank Guaranteed May Lose Value

Are Not Deposits Are Not Insured by Any Federal Government Agency Are not a condition to Any Banking Service or Activity

Merrill Lynch, Pierce, Fenner & Smith Incorporated (also referred to as “MLPF&S” or “Merrill”) makes available certain investment products sponsored, managed, distributed or provided by companies that are affiliates of Bank of America Corporation (“BofA Corp.”). MLPF&S is a registered broker-dealer, registered investment adviser, Member SIPC and a wholly owned subsidiary of BofA Corp. Insurance and annuity products are offered through Merrill Lynch Life Agency Inc., a licensed insurance agency and wholly owned subsidiary of Bank of America Corporation.

Trust, fiduciary and investment management services are provided by Bank of America, N.A., Member FDIC and wholly owned subsidiary of Bank of America Corporation (“BofA Corp.”).

Bank of America Private Bank is a division of Bank of America, N.A.

Banking products are provided by Bank of America, N.A. and affiliated banks, Members FDIC and wholly owned subsidiaries of Bank of America Corporation.

© 2026 Bank of America Corporation. All rights reserved.